Address
Form of work- Are you passionate about people and enjoy having fruitful conversations?
- Be part of a high performing and close-knit Client Services team
- 12 month fixed term contract
CareSuper is the leading fund for life for people who value high performance and a smoother ride over the longer term. As a multi-award winning fund, focused on achieving great outcomes for and acting in the best interests of its members, delivering high quality products, more personalised experiences and meeting their expectations for sustainability and integrity while helping them through the twists and turns of their life journey to live their best possible retirement.
If you've ever found yourself asking ‘can we do this better?' then you're exactly the kind of person we're looking for.
The opportunity
Our Outbound Engagement team are continuously searching for ways to keep our members informed and well-educated when it comes to their super! In this 12 month fixed term contract, you’ll have the opportunity to engage with our members daily, talking them through legislative changes, making welcome and retention calls as well as general marketing campaigns with a key focus on financial education.
What you'll bring
The successful applicant will be self-motivated and have a level of comfort making outbound member calls as well as:
- Experience in providing exceptional telephone-based customer service preferably within the financial services/ superannuation industry
- Keen interest in the superannuation/ financial services industry
- Excellent time management, verbal and written communication skills
- An ability to engage with and influence a target audience
- Proven ability to meet performance measures and targets
- Good organisation skills, including working with others or across teams in a collaborative and efficient manner
- An understanding of superannuation, legislation and trends (advantageous)
- Proficient ability to use Microsoft 365 applications and a CRM tool such as Salesforce (preferable)
- RG 146 qualified or prepared to immediately undertake accreditation in this area
Why CareSuper?
Apart from our status as a high-performing Industry Super Fund and focus on providing high quality member customer service, we recognise that our staff are the drivers of our success. We are genuinely committed to delivering workplace diversity, sustainability, and flexible working arrangements. Our culture is under pinned by "SPIRIT" which stands for Service, Professionalism, Integrity, Relationships, Innovation and Teamwork.
We invest in the health, wellbeing, and development of our people by offering a range of great benefits to support you to be your best - professionally and personally. These are some of our many great benefits:
- Unlimited professional and personal development coaching with our inhouse team of accredited coaches, flu vaccinations and more
- Higher super contributions
- Extra paid days of leave across the year
- Discounts and offers from more than 400 retailers
- Recognition awards
Applicants must have the relevant work rights to be considered for an opportunity at CareSuper and undergo a police check.
Agencies, please note: All vacancies are managed by our internal Talent Team. Should external assistance be required we will reach out to our preferred agency partners. Thank you.
Please note: While your details remain highly confidential in our recruitment process we may share relevant information with our merge partner Spirit Super in the future with your permission.
