Client Support Officer

• Challenging and rewarding work environment
• Ongoing training and development opportunities
• Friendly and supportive team environment

About the Role

The Client Support Officer (CSO) role within Central Gippsland Health aims to ensure clients are assigned community care workers to support them to remain living at home within the Wellington Shire region. This role will require the CSO to undertake rostering of community care workers to clients.  Services are provided for Commonwealth Home Support Program (CHSP), Home Care Package (HCP), Post-Acute Care (PAC), National Disability Insurance Scheme (NDIS), Home and Community Care Program for Younger People (HACC PYP) and Brokerage services.

Applications are also open to those wishing to undertake a traineeship within this role.

Duties

• Allocate community care workers to clients who have been assessed as requiring support services in their home.
• Provide excellent client service by meeting client preferences and needs for care worker allocation as appropriate and identified in their assessments/care plans for services
• Ensure effective allocation of care workers to clients taking into consideration travel times, staff breaks etc in line with care workers
• Ensure all client information obtained is accurately entered into CGH databases and client records in a timely manner

Qualifications, Skills and Experience

• Certificate lll qualifications in community health or administration related discipline
• Previous experience working within the health and/or community sector

Benefits

• Salary Packaging
• Employee Assistance Program
• Staff Car Park

 Application

• Please attach your resume and cover letter to your application
• Statement addressing Selection Criteria including qualifications, experience and the Mandatory Job Requirement Criteria as outlined at item F in the position description

All appointments are made subject to the candidate providing a current satisfactory National Police Certificate, obtaining a Working with Children Check and NDIS Workers Check (if applicable).

At CGH we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive. We encourage applications from all backgrounds, beliefs, identities and abilities, with inclusion and diversity being essential to our mission and reflective of the community we serve.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.