Client Support Specialist

The Company 

ONGC is known for providing the best IT solutions across Australia. They have been providing businesses of various sizes, across multiple industries with comprehensive IT solutions and services since 2003. They are an IT, Cloud, Voice, and Data Solution Specialist, who enable businesses to break through today’s technology cycles for tomorrow’s business challenges and they will align your goals and ambitions to unlock your full potential, while achieving a healthy work-life balance. 

Due to substantial growth, they are looking for a Client Support Specialistto join their dynamic team on the beautiful Gold Coast.
 

The Role  

The Client Support Specialist plays a crucial role in supporting the Customer Relationship Manager (CRM) by managing various administrative and client-facing tasks. This role is pivotal in ensuring the smooth operation of sales meetings, account management activities, and efficient communication with clients and internal departments. 

The Responsibilities  

• Attend client meetings alongside the CRM, taking detailed notes and ensuring their accurate entry into the client management system (ConnectWise) 
• Independently handle customer inquiries and follow-ups 
• Assist the CRM with quotes for IT hardware and software 
• Collaborate with the Service Delivery Manager and Managed Services Department for technical support queries/escalations 
• Liaise with the Projects Department for project-related information and updates as it relates to their clients 
• Work with the Accounts Department for invoice-related questions and procurement processes 
• Act as a point of contact for customers in your portfolio and on behalf of the CRM 
• Maintain and update customer records, ensuring all client interactions and transactions are accurately documented 
• Build strong relationships with various internal departments to facilitate positive outcomes for clients 
• Participate in team meetings and provide updates on client accounts and sales support activities 

The Successful Candidate 

• Basic knowledge of IT hardware and software, with IT MSP experience a definite advantage 
• Excellent communication and organisational skills 
• Ability to work independently and as part of a team 
• Proficiency in using CRM systems, preferably ConnectWise 
• Detail-oriented with a focus on accuracy and efficiency 
• Proactive in addressing client needs and internal requests 
• Strong interpersonal skills for effective client and team interactions 
• Adaptability to a fast-paced and dynamic work environment 

In return you will work within an established organisation, who provides excellent IT solutions and services across Australia. The leadership team is progressive, supportive and dynamic and the environment supports an individuals growth aspirations through learning and development and career progression opportunities. The salary range is between $60-$75k plus super and negotiable based upon experience and skillset. 

Shortlisted candidates will be contacted immediately so APPLY NOW or contact NextGen HR on 03 9119 0***!