Client Care Specialist/Clinical Support Officer

Client Care Specialist - Part-time role, 4 days per week from 9 am to 5 pm, located in Clayfield. 

Potential for a full-time position for suitable candidates.

About Us:
Sounds of Life is redefining hearing care. Founded in 2014, we prioritise our clients' well-being and hearing health. With a focus on innovation and customer satisfaction, we strive to make a meaningful difference in the lives of those with hearing impairments and build meaningful relationships within our community.

Job Description:
To ensure the needs of Sounds of Life’s clients are supported, we are seeking a highly organised and detail-oriented Client Care Specialist to join our team. As a Client Care specialist you will be the first point of contact for our clients. The ideal candidate will excel in task management, possess excellent communication skills, and demonstrate a passion for providing exceptional customer service. As an integral member of our team, you will be responsible for a wide range of administrative tasks, including but not limited to:

• Greet and build rapport with clients
• Assist with bookings and enquiries
• Invoice and receipt hearing aid purchases and processing Health Fund/Medicare claims
• Perform minor over-the-counter hearing aid repairs.
• Assist with day-to-day administrative tasks for efficient clinic operations.
• Receive and dispatch hearing devices and perform data entry.
• Manage filing systems and records for accuracy and accessibility.
• General cleaning and disinfecting of equipment
• Coordinate appointments and manage CRM databases.
• Answer phone calls and provide patient support.
• Demonstrate strong attention to detail in all tasks.
  Training will be provided for the right candidate 

Our Ideal Candidate has: 

• Minimum 2 years' previous experience in admin roles, preferably in a healthcare or similar setting. Previous experience in audiology will be highly regarded.
• Ability to multitask and prioritise tasks effectively in a fast-paced environment.
• Ability to work autonomously and take initiative.
• Excellent organisational and time-management skills.
• Strong attention to detail and accuracy in record-keeping.
• Exceptional communication skills, both verbal and written with an empathetic approach.
• Excellent phone etiquette, and ability to quickly record information.
• Experience in Microsoft Office Suite and CRM software.
• Genuine passion for providing outstanding customer service.
• Ability to work independently and as part of a team.
• High energy level and maturity.
• Cultural Sensitivity.
• Possess a current drivers license.

How to Apply:
If you are a proactive and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team.

Sounds of Life Audiology is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply.

Application Deadline: 03/05/2024
For applications and enquiries specific to the role, please reach out to Kayla via email at manager@soundsoflife.com.au or by phone at 0478 877 350.