Client Support Specialist

We offer an exciting opportunity to work with a fantastic team and provide support to our clients using the COSTAR Tyre and Automotive software. 

• Brisbane based hybrid office/working from home 
• Opportunity to travel across Australia and New Zealand 

ABOUT US

MICROHOUSE has been providing software for the Tyre & Automotive industries for over 40 years. From humble beginnings in 1982 as a family business, operating out of shared office space, Microhouse has grown into a leader in our industry across Australia and New Zealand. We have stayed at the forefront of technology services and continue to deliver on our promise to provide successful, reliable business systems.

In 2001 we formed a partnership with COSTAR Computer systems and have continued to offer our clients class leading software specific to the Tyre and Automotive industry which allows us to offer software systems for tyre retail, tyre wholesale, automotive workshop management, inventory control, purchasing and bookkeeping. Review our website (www.costar.com.au) and Facebook page to learn a little bit more about us.

ABOUT THE ROLE

Based in Brisbane, the Client Support Specialist role is a permanent full-time position working with a close-knit team providing first and second level software support. We are not looking for a networking or hardware guru, but rather a person that will help our clients get the best from our software.  

The support is provided by phone, email and video conferencing and covers Point of Sale, Inventory Management, and Financial queries to meet the growing needs of our clients in order to match the increasing capabilities of our software. 

As you become more proficient there are opportunities within the team to participate in the onboarding of new clients, which involves training, implementation (both remote and on-site) and data conversions.

The successful applicant will:

• Undertake a well-established and comprehensive in-house training program.
• Interact with clients ranging from small retail clients to large national companies.
• Record, track, and document help desk requests through to the final resolution.
• Identify, escalate, and triage requests to the next level of support in a timely manner. 
• Complete testing of software changes including the documentation of results.
• Update support documentation when required.

Essential Skills and Experience

• Experience in a customer support role.  It doesn’t have to be in the IT, Automotive or Tyre industry, although either would be an advantage. Mostly, you must have the desire to help people.
• A clear understanding of the value of customer service and great communication skills.
• A patient and calm manner, with a measured approach to troubleshooting and problem solving.
• Ability to work both in a team and independently.
• Ability to handle confidential matters; to set priorities and meet deadlines.

Candidates must hold permanent residency or citizenship in Australia.

Desirable Skills and Experience

• Experience in a similar role providing software support.
• Experience with software troubleshooting.
• Experience using an online service desk ticketing system (specifically the ZOHO suite of software).
• Experience with the Office 365 suite of products.
• Experience with Point Of Sale and Small Business processes.
• Understanding of basic accounting principles.
• Automotive industry knowledge.

• Close to public transport and shops.
• Work from home options for approved employees.
• Friendly and casual culture.
• Potential for travel across Australia and New Zealand
• Real coffee provided.

The salary is competitive and will be based on the experience and capability of the successful candidate.

Please include a cover letter addressing the selection criteria with your resume in your application.