Clinical Quality Manager

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.   

Last year, we connected with 1.2 million Western Australians including:  

• 340,000 people through first aid training, education and engagement,  
• 362,000 people who received care close to where they live and work,  
• 410,000 received trusted transport and emergency care when they needed it most.   

Join our team and make a difference in the lives of our patients by ensuring the highest standards of safety and quality in healthcare delivery.

A job to be proud of:

As part of our commitment to excellence in Clinical Quality, patient safety, and continuous improvement, we are seeking a dedicated and experienced Clinical Quality Manager to our team. Join us at our Belmont office, working Monday to Friday 8:30am to 4:30pm. We have both a permanent full-time position and a 12-month fixed-term contract on offer.

Position Overview:

As the Clinical Quality Manager, you will play a critical role in ensuring the delivery of safe, effective, and patient-centred care across our organisation.  You will work collaboratively with interdisciplinary teams to develop, implement, and monitor initiatives aimed at enhancing patient safety, reducing medical errors, and improving overall quality of care. Additionally, you will serve as a resource and advocate for patient safety principles and best practices throughout the organization.

What you’ll do:

• Supports and implements the clinical governance framework as approved by St John WA
• Develop and implement strategies to promote a culture of safety and quality throughout the organisation.
• Lead and coordinate patient safety and quality improvement initiatives, including clinical reviews and root cause analyses, and implementation of evidence-based practices.
• Collaborate with clinical and operational teams to identify areas for improvement and develop action plans to mitigate risks to patient safety.
• Monitor and analyse patient safety data and clinical performance to identify trends and opportunities for improvement.
• Participate in multidisciplinary committees and working groups focused on patient safety, quality improvement, and risk management.
• Conduct regular audits and assessments to evaluate compliance with organisational policies and procedures related to patient safety and quality of care.
• Develop and deliver training programs to educate staff and volunteers on patient safety and incident reporting, Clinical Quality standards, best practices, and compliance requirements.
• Work collaboratively with clinical leaders, managers, and support staff to promote a team-based approach to patient safety and quality improvement.
• Develop and maintain relationships with key external stakeholders

What you’ll need:

• Current registration with the Australian Health Practitioners Regulation Agency (AHPRA) (Paramedic preferred)
• Demonstrated clinical Expertise and leadership skills.
• Maintain currency and up to date with current practice.
• Demonstrated strong analytical skills, including the ability to analyse information and provide reports relating to findings.
• Excellent communication and interpersonal skills.

Desirable skills and qualifications

• Demonstrated experience in implementing change in a health care setting
• Demonstrated knowledge of patient safety and quality improvement programs
• Demonstrated understanding and knowledge of National Safety & Quality Health Service Standards
• Tertiary qualification in a relevant field (Post graduate qualifications in a relevant field).

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness bonus
• 17.5% leave loading
• Corporate Uniform
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position, your preference on the Permanent or 12-month Fixed Term position and resume.

Alternatively, if you have any questions, please email *******@stjohnwa.com.au for further information.

Applications close on Monday 2nd of July 2024 at 6:00pm

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John