Cloud Engineer

Sydney, AustraliaPermanent
$100000 - $125000 per annum An Australian-owned MSP/CSP is looking to hire an Azure Cloud Engineer to their CloudOps team. The company has built a strong reputation over the last 20 years for providing excellent service and modern IT solutions across Public Cloud, Infrastructure, Modern Workplace, Cyber Security, Networking.The company has grown to having over 400 employees across 4 states and supply IT Managed & Professional solutions to over 650 customers within the mid-market, enterprise & government sectors. They have been recognised numerous times for being one of the best places to work for in Australia and promote career development through detailed career progression plans.The position will be working within the Operations Team providing Azure specific support, however there are multiple pathways to develop your skills into other teams / technologies.What you will be doing:

• Provide excellent technical support to a range of customers
• Act as an Azure SME to resolve escalated requests in a timely manner
• Develop standard operating procedures and processes for optimal, repeatable service delivery
• Provide ongoing recommendations to update processes and enhance customer service
• Work closely with other SMEs on more complex technical Azure escalations
• Communicate and document everything to the highest level

What you need to succeed:

• 5+ years experience managing Windows / Linux environments
• 3+ years experience in an Azure focused position
• Must have previous experience in a busy Operations team
• Previous experience working with a Managed Service Provider
• Experience working with Service Management Tools - ServiceNow
• Excellent technical troubleshooting skills
• Excellent communication skills

If you think you can be the one to shine in this role then APPLY now for a confidential chat!