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Salary- Employment Type: Full time continuing role as Cloud Service Designer
- Starting Salary $138,171 plus generous superannuation
- Location: Kensington (Hybrid Flexible Working)
UNSW isn't like other places you've worked. Yes, we're a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It's the reason we're one of the top 20 universities in the world and a member of Australia's prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you're in the right place.
About UNSW IT and the role:
UNSW IT is part of the Operations Division at UNSW. The IT team at UNSW plays a critical role in enabling the University's teaching, research, and industry engagement. Would you be keen to make a difference and work in higher education ?
Our priorities are to drive innovative technology architectures and be a trusted advisor and service partner to the University. Join our team at UNSW and help us build out our service and engineering teams to enrich the wider UNSW community. As we transition to cloud platforms, we are seeking expertise to help us navigate this change across the operating environment. This is an exciting opportunity to shape the future of how we use these technologies and make a meaningful impact on the community.
The Cloud Service Designer is responsible for designing the end-to-end service delivery process and experience for the cloud platform products and services, considering both technical and business factors. They ensure that the services provided are efficient, effective, and meet the needs of the in-house developers, consumers and other stakeholders.
The Cloud Service Designer plays an essential role in encouraging adoption of the new platform by creating a seamless, client-centric experience for in-house developers. They focus on the integration and interoperability of the entire service ecosystem as well as collaborating with other teams to identify areas for improvement.
The role reports to the Head of Cloud Business Office and has no direct reports.
Who You Are:
- Tertiary qualification in Computer Technology (or equivalent), supplemented with demonstrated success in an IT environment and managing multiple complex projects in a large and diverse organisation and subsequent relevant experience.
- Proven experience in cloud operations, specifically in managing and maintaining cloud based infrastructure and services.
- Experience in service design and process improvement, with a focus on Human-Centered Design principles including Double Diamond design process model.
- Strong understanding of Cloud infrastructure and platform services.
- Ability to map and optimise customer journeys and service blueprints, identifying pain points and opportunities for improvement.
- Excellent communication, collaboration, and stakeholder management skills, with demonstrated experience facilitating effective teamwork and knowledge sharing.
- Knowledge of customer research methods and tools, such as interviews, surveys, and usability testing, to inform design decisions.
- Familiarity with prototyping and visualisation techniques to effectively communicate service design concepts and ideas.
- Experience working with cross-functional teams, including Product Managers, engineers, and business stakeholders, to ensure alignment of service design with overall product vision and objectives.
- Continuous learning mindset to stay up-to-date with industry trends, emerging technologies, and best practices in service design and Cloud infrastructure services.
- Strong understanding of cloud computing concepts and architectures, with hands-on experience in major cloud platforms such as AWS or Azure.
- Familiarity with security practices and frameworks relevant to cloud environments.
- Understanding of DevOps principles and practices and relevant certifications in cloud technologies.
- Advanced written and verbal communication skills to collaborate effectively with cross-functional teams, and an ability to influence and negotiate at a senior level.
- Familiarity with ITIL, SIAM or other IT service management frameworks.
- Advanced understanding of cloud computing concepts and architectures, with handson experience in major cloud platforms such as AWS or Azure.
- Strong capability relating to scripting and automation using tools like PowerShell, Python, or Terraform.
- An understanding of and commitment to UNSW's aims, objectives and values in action, together with relevant policies and guidelines.
- Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.
Our benefits include:
- Career development opportunities
- 17% Superannuation contributions and additional leave loading payments
- Additional 3 days of leave over December/January holiday period
- Discounts and entitlements (retail, education, fitness)
To Apply: If this is of interest to you, please submit your CV, Cover Letter and responses to the Skills and Experience outlined in the position description.
Contact: Jen MacLachlan, Senior Talent Acquisition - IT Portfolios
Please note applications sent directly to the contacts above cannot be accepted.
Applications close: 24th of January 2024 at 11.30pm
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
