AddressAbout Us
www.cloud-pay.com.au
Cloud Pay is a technology company providing Payment solutions to the SME market.
Our clients are local community-based businesses that are experiencing the biggest shift in the way consumers are paying for goods and services. Our solution instantly helps business owners add dollars to their bottom line as well as strategies from the world’s most renowned card schemes to give small business owners a competitive edge.
We’ve created a business in which good people can go a very long way. The way we see it, it’s all about taking care of what’s important to you: we’ll pay you well, train you, support you, and encourage your development to ensure you enjoy yourself and love coming to work.
About you
We are seeking a team player to join our team at the Bella Vista office for a full-time Customer Services Manager and post-sales client experience role. Ideally, the successful candidate will have Customer Services skills and is confident with technology.
You will be working closely with our Sales Director and Advisers to provide:
• Ensuring exceptional client service for both current and potential clients.
• Managing the collection and reporting of customer information within company systems.
• Improving our post-sales experience and overseeing the setup and installation of sold products.
• Contributing to continuous customer support efforts, including handling phone calls, emails, and generating reports.
• Collaborating with management to boost customer satisfaction levels, increase referrals, and gather testimonials.
• Providing regular reports to key stakeholders across various teams within the company.
- Facilitating effective communication and coordination among team members, customers, and management.
- Oversee a small team of customer service personnel and administer comprehensive training programs.
Required Skills:
· Teamwork – able to work within a small team with a mix of task complexity
· Attention to Detail – able to prepare and review documentation with no errors
· Self-Starter – able to work proactively but within defined processes
· Meet Deadlines – understand the importance of and meet deadlines with a priority on workflow and meeting KPIs
· Client Service Orientation – be focused on delivering clients a positive experience in all aspects of their interaction with Cloud Pay
· Communication skills – High level of verbal and written communication skills
· Technical skills – Intermediate-to-advanced level computer literacy with MS Outlook, Excel, and Word.
Only shortlisted applicants will be contacted.
Summary of role requirements:
- Flexible hours available
- 1 year of relevant work experience required for this role
- Work visa can be provided for this role
- Expected start date for role: 03 June 2024
- Expected salary: $70,000 - $80,000 per year
