Job Description:About the roleWorking in a team of L&D specialists developing and enhancing the technical competence and proficiency our front-line claims team through individual coaching and formal training; providing our people with the skills and support to deliver industry leading outcomes for injured workers, employers and DXC providing claims management services. Developing and delivering our new starter Trainee Program and assisting in the organization and delivery of WorkSafe and DXC providing claims management services.
Role responsibilities include;- developing and enhancing the technical competence and proficiency of our frontline claims teams through individual coaching and formal training;
- providing our people with the skills and support to deliver industry leading outcomes for injured workers, employers and DXC Integrated Services; and
- developing new training material and delivering our new starter trainee program
- assisting in the organisation and delivery of WorkSafe and DXC Integrated Services Trainee programs
- face to face coaching for trainee programs
Applicants must have:- Minimum 2 years' case management experience in worker's compensation industry
Preferred/Beneficial experience:
- Experience developing and facilitating learning workshops
- Certificate IV in Training and Assessment (TAE40116)
- Computer skills: Experience in general instruction design & e-learning development (Articulate), Learning Management System (LMS) administration experience.
Other Qualifications- Good analytical and problem solving skills to assess needs and recommend solutions
- Good communication skills to develop training programs and procedures both written and verbal
- Good presentation skills, both in person and in distance learning, to train and educate all levels of employees
- Good interpersonal skills to facilitate effective working relationships with varied levels of employees and stakeholders
- Personal computer, software and multi-media skills to develop case management proficiency in claims staff
- Ability to prioritize and meet deadlines
- Experience coaching/developing individuals
- Ability to understand and apply knowledge of workers’ compensation case management tasks and processes
Flexible working arrangementsIn alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.
Employee BenefitsAs an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts
DXC Claims Management Services is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .
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