Company

AnzSee more

addressAddressCity, ACT
CategoryAdministrative

Job description

About Us


At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

 
As a Collections Associate, you will provide processing support to teams in Melbourne Collections Business units. The role is primarily responsible for processing high volumes of data and actioning items referred through a variety of different channels which include work flow tools, queue based and incoming mail from internal and external 3rd Parties. You will have to deliver a positive experience to both internal and external customer, ensure all Service Level Agreements are met whilst complying with regulatory and bank requirements.
 
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
 
Role alignment: Back Office Non-Voice Collections
Role Location: MDC 100 Building, Eastwood City Libis
Shift Schedule: Dayshift schedules will be adhered to, weekends off, Hybrid work set up post regularization

What will you bring?


To grow and be successful in this role, you will ideally bring the following:
 
• Excellent customer service skills, exposure to Excel, MS Word, Outlook, Internet explorer and the Windows interface will the key skills required
• Collections experience is an advantage
• Ability to work in a fast-paced environment where targets need to be reached
• Strong written and oral communication skills
• Strong financial and numerical literacy

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

 

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

 

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

 

To find out more about working at ANZ visit  https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 69760.

Your Career at ANZ

 

Our purpose is to shape a world where people and communities thrive. That's why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

 

Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you. ANZ is committed to helping you do this by providing you with the support, tools and resources you need to take the next big step in your career, towards even bigger things in the future.

 

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

Refer code: 2454834. Anz - The previous day - 2024-06-28 11:05

Anz

City, ACT
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