Commercial Housekeeper (Supervisor)

The role of the Commercial Housekeeper (Supervisor) is to ensure the smooth operation of the housekeeping department during the relevant shift working at Cygnet Bay Pearl Farm. The Commercial Housekeeper (Supervisor) works closely with other departments/ managers/ supervisors to ensure the rooms, cabins, tents, and public areas are well presented and to adhere to our policies and procedures. This role involves supervising and training housekeeping staff during.
Main duties and tasks:
supervising and inspecting the day to day work of housekeeping staff overall or during a specific shift
ensuring that productivity is achieved and ensure timely room return
ensuring the housekeeping team cleans the guests' or workers' rooms, cabins, or tents, and associated public areas to highest standards.
ensuring that guest requests and other special cleaning requirements are met
allocating duties to housekeeping staff
may include training of housekeeping team members
coordinating workforce during shift to meet daily deadlines
checking rooms to ensure a high standard is met
releasing rooms on time for guests
attending to guest enquiries, requests and complaints
monitoring as required the disposal of laundry and garbage • liaising with maintenance and front office departments
ensuring safe manual lifting procedures are adhered to
may involve management of a housekeeping staff roster
ensuring Workplace Health and Safety procedures are adhered to
managing stock of cleaning products (including their safe storage), and setting and adhering to budget controls
may include monitoring and reporting issues with cleaning equipment and arranging repairs and maintenance.
Skills, qualifications and experience
The skills, qualifications and experience as described in Category 7 in the EK DAMA Information Guide