Communications Agent

Company DescriptionAt Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.Our passion? Service and achievement beyond limits. Our promise? Recognise each person's value, the talent they bring to the group and to make them a proactive part of their own developmentJob DescriptionAbout the RoleReporting to the Front Office Manager, our Communications Agents are responsible for the efficient and courteous delivery of all communication services to external callers and in-house guests.Our Communications Agents:

• Attend to all incoming calls, both externally and internally.
• Record and distribute messages, or redirect enquiries accurately.
• Provide attentive and accurate information spanning a variety of areas from in house services, to local attractions to reservations enquiries, to name a few.
• Ensure a professional manner with all correspondence, ensuring communication is represented in line with Hotel standards.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu.
• A unique training platform to enhance your skills and knowledge.

Qualifications

• Highly motivated with excellent attention to detail.
• Experience within a similar role.
• Strong communication skills.
• Always display a professional appearance, representing our the brand.
• Ability to work a rotating roster including weekends & public holidays.

Additional InformationLocated in the Heart of NSWs most exciting entertainment precinct – and home to Accor Stadium – you’ll receive fully laundered uniforms, fantastic career and development opportunities, access to Accor Academy and Typsy training platforms, wellness benefits, hotel discounts, worldwide benefits.