Guest Service Agent - Front Desk / Communications

About Capella Hotels and Resorts.
Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal Guest Services, the Capella spirit is holistic, generous, and bespoke.
Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that will welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.
The Guest Service Agent - Front Desk is responsible for extending a warm arrival welcome and fond farewell to all guests during the overnight hours. The individual will ensure payment information and billing setup is established correctly. The individual assists with the night audit functions and provides room orientations and assist guests during their stay.
The Guest Service Agent - Communications is responsible for answering all calls, messages and emails in a prompt and efficient manner in line with the company standards. The Communications Agent ensures the appropriate technology is used to log and distribute guest requests to the appropriate teams for action. To input all reservations, requests and orders into the appropriate Databases, following the correct procedures & to provide a communications link between Guests, Housekeeping, Laundry, Front Office and all other Departments. To appropriately handle guest complaints and follow up with the necessary departments. To be knowledgeable about all aspects of the hotel.
Talent Profile

• Personable character with a passion to build strong guest relations
• Experiences in similar role at luxury hotels/resort or commercial facilities
• Basic computer skills with hands on experience in room maintenance
• Good command of written and spoken English
• Valid working rights in Australia

What it means to work at Capella Sydney

• Embark on a venture with Australia's newest Luxury Hotel.
• Be a part of like-minded team members who share knowledge and have fun.
• Work with beautifully crafted spaces and amenities in a Heritage building
• Complimentary hotel meals
• Uniform provided and laundered.
• Ability to grow and develop within and opportunities with the group.

*Kindly be informed that only shortlisted candidates will be contacted.