Address Seeking an enthusiastic professional with a background in hospitality or retail, eager to embrace an exciting new challenge & industry, with one of Australia's top organisations!
At The Commons our Community Associates are first point of contacts for members & guests providing a positive and warm experience from the moment anyone arrives up until their departure. Responsibilities also include supporting the day-to-day operations of their building including occupancy, revenue, and retention. Our Community Teams foster a connected community of members by ensuring a positive experience and maintaining a high standard of building presentation and member engagement. Attention to detail, time management, exceptional customer service skills and the ability to multitask is vital to this role.
Our ideal candidate will have experience within hospitality or have held customer service based roles. A team player and someone who demonstrates the ability to support the wider team but also work well independently. You have a keen eye for detail and can help deliver and support the member experience. You have the ability to build strong internal and external relationships and have excellent communication skills.
Additional attributes include:
Initiates contact easily, especially dealing with strangers
Yes, yes, yes mentality -Is a good team player, assists others without being asked.
Can do attitude with a willingness to learn
Proven ability to adapt well to change
Experience with G-Suite, Canva, Slack.
ABOUT THE ROLE
The main duties of the role include but are not limited to the below:
COMMUNITY
Member Experience
Greet members and guests from the front desk, consistently delivering excellent customer service
Anticipate member needs to enhance the member experience.
Facilitate warm introductions, collaborations and engagement through relationship building initiatives for members
Get to know our members, understand how we can support them and their companies.
Member onboarding, including conducting building tours and inductions, providing welcome packs, and logging activities on our CRM
Solve member-related issues or escalate to Community Manager when necessary.
Notify Community Manager immediately of any possible changes to memberships in the space
Events
Support in the creation and distribution of events posters to promote weekly events.
Assist with set up and pack down of events as required by The Commons events team and Community Manager
Assist preparation weekly member breakfasts, Friday night drinks and other ad-hoc community-based events
Taking ownership of events as part of the Community Team to ensure an excellent member experience.
Be active and attend where possible community and Member events.
OPERATIONS
Daily Operations
Adhere to direction from Community Manager and assist with daily scheduling of tasks and duties
Respond to emails from members in a timely manner
Onboard and off-board all members and companies in the space
Maintain accurate internal databases of members, companies, contractors, and suppliers
Ensure accuracy of Member/Doggo Directory
Assist with management and reporting of IT tickets
Send notifications as required for events and reminders within your location
Set members up on printers and provide basic IT troubleshooting
Ensure all empty offices and desks are clean and tidy and ready for new members to occupy
Deliver incoming mail to members in a timely manner
Facilities Management
Ensure that the building is well presented and fully operational
Report maintenance issues and assist with resolution
Assist with regular building checks and maintain cleanliness, including kitchen cleaning and regular resetting of meeting rooms
Monitor levels of all stock and inventory and order consumables as required
Complete regular audits of storage areas and maintain cleanliness
Report cleanliness concerns or requests to cleaners
Complete weekly fridge clean and monthly pantry clean
WORK HEALTH AND SAFETY
Conduct and maintain safe work practices by enduring WHS standards are adhered at all times.
Ensure compliance with WHS standards. Communicate and educate members and team members to ensure a safe environment.
VALUES
All actions, conversations and behaviours should display behaviours that reflect the philosophy and values of The Commons.
We are looking for candidates who live and breathe our values:
Putting members first
Fostering community
Working together as a team
Constantly learning and growing
