Community Care Coordinator, In-Home Support

• Do you want to pursue a career where every day you will make a difference to someone else’s life? Do you want job satisfaction by helping people in your local community? You best read on.
• Fixed term, full-time (30/06/2026) opportunity based in Mildura as part of our In-Home Support Team!
• Provide support and guidance as part of a team that delivers services to customers in the community!

LiveBetter Employee Benefits include

• Salary Packaging (increase your take home pay)!
• Access to our 24/7 employee wellbeing app 
• Supplementary Parental Leave 
• Additional Purchase Leave
• Employee Referral Program
• Fitness Passport
• Service & Recognition Awards
• Learning and Development opportunities, with diverse career pathway options

(Eligibility criteria/terms and conditions may apply for some LiveBetter Employee Benefits)

About the Team

In Home Services support people in regional communities across NSW and Queensland to live better lives. We empower and support people to lead a happy and independent life, in the comfort of their own home. 

The Division’s main objectives are: 

• To provide safe, professional, person-centred care and support services tailored to individual needs with strong focus on our customers. 
• To perform excellent customer service and care duties in line with funding and mandatory industry requirements safely in customers’ homes. 
• Be an employer of choice creating a safe supportive work environment with career development opportunities within the in Home-Supports Team and wide LiveBetter Teams. 

About the Role

The primary function of the Community Care Coordinator, In-Home Support is to provide support and guidance as part of a team that delivers services to customers in the community, in centres and in their homes. Under direction of the Area Manager, the role is responsible for overall service delivery of the relevant community and aged care programs including intake, allocation, referral, compliance, administration, and customer service. The role of Community Care Coordinator, In-Home Support provides coordination across many funded and non-funded programs, as follows: 

• Commonwealth Home Support Program including Home Modifications and Maintenance 
• Home Care Packages 
• Dementia Services
• Veterans Home Care 
• NDIS in-home services 

Some key accountabilities of the role include:

• Provision of support and guidance to the In-Home Support team, supporting the delivery, administration, intake, and customer service of all our Programs. 
• Intake, referral, and customer allocation. 
• Management of individual customer budgets, ensuring required delivery of supports within allocated resources. 
• Ensuring the team maintain customer management record systems including accurate data entry, finance payments and supporting appropriate record keeping processes. 
• Development and management of services that provide meaningful and engaging experiences for our customers. 
• Supporting, coaching and coordination of team members to assist them in providing high quality, customer centred care 
• Proactively building and maintaining positive and professional relationships with customers through collaboration, participation, respect whilst supporting confidentiality and cultural sensitivity. 

What LiveBetter needs from you

We would love to hear from you if you are an experienced, caring professional with qualifications or extensive experience in community services, health, business or administration.  You will be passionate about providing services that enable our customers to remain independent and live their best lives.

 It would also be required that you possess the following key skills and experiences:

• The ability to effectively lead and support a diverse team across a large geographical area. 
• Demonstrated ability to manage the development of individualised plans and programs that support customer centred approaches. 
• Ability to meet identified targets and comply with program guidelines and budget. 
• High level verbal and written communication skills. 
• Ability to think critically and strategically around a person’s care needs. 
• Demonstrated high level computer skills, including high level Microsoft excel and database skills. 
• Some travel will be involved in the role, so a current Australian driver’s licence is a must.

Sounds great? What next?

To convince us that you are the best person for the job, please provide a resume that clearly demonstrates how your skills, experience and qualifications meet the requirements for this role as outlined in the Position Description. As part of your application, it is not required that you address the selection criteria, instead we ask that you please provide a cover letter of maximum two pages that address the following targeted questions:

Please provide an account of when you have been required to deliver or oversee community based or other relevant support services ensuring the smooth day to day functioning of your services. 

• As part of your answer please provide an outline of the specific duties you undertook. 
• What do you feel were the key challenges in ensuring the program/s you were responsible for ran smoothly?
• Tell us how you stay organised and keep on top of your priorities and workload.

You will also be required to undertake and pass a National Criminal Check, pre-employment wellness check (including drug and alcohol screening) and obtain an NDIS Worker Screening Clearance & NDIS Worker Screening Clearance. 

Applications that do not address the targeted questions may not be considered.

Closing date: 11:59pm, Thursday 18th April 2024 

Enquiries: Kate Corby – Head of In-Home Support: 0418 247 *** 

LiveBetter is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes but is not limited to Aboriginal and Torres Strait Islander People and People from Culturally and Linguistically Diverse backgrounds.

About LiveBetter

LiveBetter Community Services are one of the largest regionally based providers of community services in Eastern Australia. We strive to enable the people of regional Australia to live their best lives. 

For further info about us and to see for yourself the great things that we do, you can visit:

https://www.linkedin.com/company/livebettercommunityservices/

https://www.facebook.com/LiveBetterAustralia/

https://livebetter.org.au/