AddressAbout us
Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.
We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.
That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.
The Division
The Regional and Outer Metropolitan division is focused on understanding the particular needs of regional communities across NSW and delivering customer-centred integrated transport services and infrastructure.
About the role
The primary purpose of the role is to assist in the development and delivery of a full range of effective internal and external strategic stakeholder engagement services and programs. This includes supporting the development and delivery of internal and external strategic engagement to ensure stakeholders and customers have access to consistent, accurate, relevant, and timely information.
Ideally based out of the North Coast (Grafton), this role is expected to provide services across community consultation, communications and engagement strategies, customer information, and issues management.
About you
A successful candidate will have demonstrated experience in developing communication and stakeholder engagement strategies and plans while providing support in the delivery through events, workshops, and community consultation activities. Expertise in writing comprehensive messaging with the ability to translate and tailor complex information to suit diverse stakeholder groups.
Proven experience in the management of stakeholder issues, liaising with media units, customer enquiries, and acting as an interface for various projects or programs is key to your success in this role. Ideally, you’ll have an understanding of Transport for NSW initiatives and have experience in supporting highly sensitive projects in a matrix structure embedded within the program office.
We are looking for a passionate, pragmatic & collaborative champion of good customer service who can develop and deliver outstanding communication and stakeholder initiatives. Your ability to respond quickly in a fast-paced ever-changing environment, along with your highly effective collaborative relationships will see you excel in this role and beyond.
For more information on this position, view the role description here
Essential requirements
Tertiary qualification in a relevant discipline (e.g. media, communications, public relations) and/or equivalent industry experience.
Possess a valid Australian motor vehicle driver license and willingness to work outside regular working hours and travel on occasion.
Our Commitment to Diversity
Great people come from all walks of life. At Transport for NSW, we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please call/text or email the contact person for this role.
Salary and Benefits
Unified Salary Scale (USS) Grade 8 ($104,181– $111,796) plus employer’s contribution to superannuation and annual leave loading
Joining Transport for NSW, you’ll have access to a range of unique government benefits. These include flexible working arrangements, professional development opportunities, health and wellbeing programs, and a program that helps you stay connected with work before, during and after parental leave. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!
For more information on Employee Benefits at TfNSW please click here.
How to apply
To apply for this position, please click apply, submit a resume and complete the target questions within the application portal.
For more information on how to apply for a role in the NSW Public Sector please click here or for more information on Transport for NSW please click on link provided.
Should you have enquiries about the role, please contact Jackie Brillas on 0466 102 *** or at **************@transport.nsw.gov.au
Applications close: 11:59pm, Sunday, 25th September 2022
We are the community we serve
We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.
We enable our people to work in ways that work for them and are proud to be recognised as a FlexReady Certified employer for our flexible work policies, offerings and practices. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.
Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.
For any enquiries, please email Jacqueline Brillas at **************@TRANSPORT.NSW.GOV.AU.
