Community Engagement Assistant

Engage with stakeholders and members of the public at the Cross River Rail Experience Centre and associated Community Engagement events.Job details Position status Casual
Position type Flexible part-time
Occupational group Services & Hospitality
Classification Var.
Workplace Location Brisbane Inner City
Job ad reference QLD/568180
Closing date 04-Jun-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Site Admin CRRDA
Contact details careers@crrda.org.au
Access theCross River Rail Delivery Authority (CRRDA)…Your chance to work with the best!Cross River Rail will transform the way we travel to, from and through Brisbane in the future. It will be a catalyst for 10 years of wider rail transformation across the whole of South East Queensland and it is already playing a key role in how we prepare for the 2032 Olympic and Paralympic Games.Cross River Rail is a new 10.2km rail line including 5.9km of twin tunnels running under the Brisbane River and CBD. It includes the delivery of four new underground stations, two new above-ground stations, accessibility rebuilds for six stations, the construction of three new stations on the Gold Coast, and the introduction of a new world-class ‘ETCS' signalling system.This is a once in a lifetime opportunity to work on one of Australia's largest infrastructure projects and to be a part of something that will leave a lasting legacy for generations to come.About the RoleThe Cross River Rail Experience Centre in Brisbane's CBD is a state-of-the-art Community Engagement and education hub developed in partnership with the Queensland Museum, which provides detailed project information, digital engagement experiences, and learning opportunities. As one of our Community Engagement Officers you will be representing and promoting Cross River Rail to visiting members of the public and school groups, as well as assisting with off-site Community Engagement events.This opportunity is presented as an ongoing casual position. The Experience Centre opens six days per week and our program of Community Engagement events are regularly scheduled on weekends, which may involve early starts or evening finish times as well as travel to sites outside of Brisbane's CBD. We are seeking applications from people who have flexible availability on weekdays as well as weekends. Attractive penalty rates apply to weekend work.Responsibilities include:

• Provide friendly and quality front of house service to visitors and stakeholders.
• Assist to deliver public programs including guided tours, holiday activities, education programs and events and functions.
• Open and close the Experience Centre and maintain cleanliness of the site.
• Set up and dismantle displays, workshops, children's activities, and presentations at external venues as well as the Experience Centre.
• Administrative duties including telephone and email enquiries, bookings and data entry.
• Identify and report basic faults in relation to exhibits and AV equipment.
• Ensure health and safety procedures, policies and standards are met.

About You:We are after outgoing individuals who have a passion for delivering first class customer service and Community Engagement. You must be able to work independently and confidently communicate with different age groups and demographics including children. The Experience Centre is a unique environment, but you will have had some similar work experience performing tasks such as visitor/front of house services, presenting programs, running tours & activities or promotions in an events setting.Educational activities and exhibits at the Experience Centre include Aboriginal Cultural Heritage, Archaeology, City Transformation, Architecture and Art, Transport Planning, Rail and the Science of Tunnelling. An interest or passion in one or more of these areas would be highly regarded. Experience with Virtual Reality technology or other gaming environments would also be advantageous.Applicants must either currently hold or are able to obtain a Working with Children Blue Card to work at the Cross River Rail Experience Centre.How To Apply:Please submit your CV / Resume and a short cover letter explaining why you would like to work at the Cross River Rail Experience Centre and why you think you would be perfect for the position before the closing date of 3rd of June.Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all Cross River Rail Delivery Authority vacancies.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .DocumentsBefore applying for this vacancy please ensure you read the documents below.Role Description