AddressThe Commons is an ecosystem of entrepreneurs, businesses & curious minds - working, connecting and growing under a common roof. Driven by the sincere desire to see people flourish. We support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community and we challenge the status quo in an effort to innovate.
We're seeking a talented and passionate Community Lead to join our team and help us create a thriving and inclusive environment. As the Community Lead, you'll be responsible for cultivating strong relationships with our members, overseeing events, and driving community engagement.
The successful candidate will be a connector, a problem solver, and have a passion for creating exceptional member experiences.
If you're ready to immerse yourself in an exciting and fast-paced environment, where you can make a genuine impact on the lives of our members, then we invite you to join our team at The Commons. Apply today and help us create an extraordinary community where professionals thrive, connect, and inspire each other to reach new heights!
ABOUT YOU
- 1.5+ years’ experience in a fast-paced customer service environment
- The ability to build rapport with strong communication skills
- Experience in event management & organisation
- Be ready to get hands-on with all aspects of the daily requirements
- Ensure we are creating a great member experience at every step of the way
- You have the flexibility to think outside the box
- You have the ability to foresee and identify needs of the of our members
- A passion for managing member relationships and the ability to support our members
- Strong time management skills and excellent attention to detail.
- You love working with people
ABOUT THE ROLE
The main duties of the role include but are not limited to the below:
COMMUNITY
Member Experience
- Greet guests from the front desk, consistently delivering excellent customer service
- Facilitate introductions and relationship building initiatives for members
- Have a thorough understanding of all members and companies
- Member onboarding, including conducting building tours and inductions, providing welcome packs, and logging activities on CRM
Events
- Lead and coordinate member events in your location in alignment with the brand, including facilitating member talks, panel discussions, lunch and learns and other community events to ensure engagement.
- Help promote events within your location or neighbouring locations, which may be of interest or relevance to your community.
- Assist with set up and pack down of events as required by The Commons events team and Community Manager
- Auditing and ordering supplies as required
OPERATIONS
Facilities Management
- Ensure that the building is fully operational
- Report maintenance issues and assist with resolution
- Conduct regular building checks and maintain cleanliness, including kitchen cleaning and regular resetting of meeting rooms
- Manage par levels of all stock and inventory and order consumables as required
- Complete regular audits of storage areas and maintain cleanliness
- Report cleanliness concerns or requests to cleaners
Daily Operations
- Adhere to direction from Community Manager and assist with daily scheduling
- Respond to emails from members in a timely manner
- Onboard and off-board all members and companies in the space
- Maintain accurate internal databases of members, companies, contractors, and suppliers
- Ensure accuracy of Member Directory
- Assist with management and reporting of IT tickets
- Send push notifications as required for events and reminders
- Set members up on printers and provide basic IT troubleshooting
- Ensure all empty offices and desks are clean and tidy and ready for new members to occupy
- Deliver incoming mail to members in a timely manner
OCCUPANCY
Member Retention
- Assist with reviewing service offerings and member feedback and provide suggestions for improvement
- Ensure a connected and engaged community to support retention
VALUES
All actions, conversations and behaviours should display behaviours that reflect the philosophy and values of The Commons.
We are looking for candidates who live and breathe our values:
- Putting members first
- Fostering community
- Working together as a team
- Constantly learning and growing
