AddressWhy whiteGREY
Hello, we're whiteGREY, a full-service creative tech agency here in Australia.
We're big believers in tension - the kind that happens when you bring unique specialists and viewpoints together. That collision of perspectives creates the tension needed to spark extraordinary thinking and work.
We love that.
Here are a few positive tensions in our agency worth mentioning:
- We're part of a globally renowned creative network, WPPAUNZ, who unites creative minds, strategic thinkers, and technology to shape the future of business and the public sector.
- We have a diverse mix of people here. They're all scarily talented, but none of them have big scary egos.
- We'll do everything to make the work better, without compromising the well-being of our people or our planet.
Here are a few of our perks:
- Flexible/hybrid working model
- whiteGREY AWAY - opportunity to work from anywhere in the world for up to 6 weeks each year
- Bonus leave (an extra day of leave each year on your anniversary date capped at 5 years)
- Birthday leave - a day off each year to celebrate your birthday
- Summer Fridays - 5 afternoons off during daylight savings time
- Charity leave
- Study funding and leave
- Wellbeing days - opportunity to take time off to recharge when you need it!
- Wellbeing allowance of up to $250 per year
- Access to discounted well-being products and gym memberships
- Employee Assistant Program - access to 24/7 support + Access to Headspace
About this Role
Join our innovative Team as a Community Manager, where your creativity and strategic mindset will play a pivotal role in bringing our clients' brands to life every day. As such, you will be responsible for managing the social media channels of our key clients. Other duties include campaign setup, precise targeting, budget allocation, content posting, community moderation, and comprehensive reporting.
This role is a perfect fit for someone who thrives on delivering impactful and engaging social media experiences. We are a dynamic company committed to excellence, and we're looking for a talented individual to contribute to our success.
What you'll be responsible for:
Social Activity/Campaign Set-Up
- Manage Trello cards and Excel spreadsheets
- Support Social Lead with content briefs
- Handle in-platform tasks (e.g., Facebook, Snapchat, TikTok)
- Set audience targeting and objectives
- Structure campaigns with best practices
- Collaborate on post ideas and production with Creative team
Monthly Paid Social Media Planning
- Allocate budgets to posts for optimal results and key KPI achievement
- Prioritise higher budgets for high-performing, high-production-value posts
- Load media allocations into approved posts and ad campaigns
- Buy, manage, and optimize paid media across all social platforms
Community Management
- Adhere to the content calendar, regularly publishing and fostering active social communities
- Swiftly review and respond to user feedback within SLAs
- Authentically engage, connecting users with customer service and offering positive feedback
- Enforce Social Media Guidelines for clients and agency
- Escalate user-generated content to internal and client stakeholders as needed
Social Media Reporting
- Analyse social platforms for targeting, media allocation, and content optimization
- Summarize insights into actionable client reports
- Generate performance reports, conduct competitor reviews, and suggest improvements
- Actively participate in key client meetings, including QBRs
Client & Agency Leadership
- Serve as an in-house social expert, keeping the agency and clients informed on new formats, functions, and trends
- Communicate with clients to update them on their social media presence through various channels, including email and regular meetings
Skills and Qualifications you'll need
- Experienced in community management on social media platforms
- Actively engaged with a solid understanding of popular social networks
- Capable of crafting clear community management guidelines addressing social media roles and risks
- Exceptional attention to detail for precise content timing and targeting
- Strong analytical skills for deriving insights from data
- Effective communication and on-brand writing skills within the agency team
Please note: All applicants must have valid Australian working rights.
whiteGREY is an equal opportunity employer and is committed to building a diverse and inclusive workplace.
2023 AFR BOSS Most Innovative Companies - Most Innovative Media and Marketing Company, ANZ
2023 AFR BOSS Most Innovative Companies - Most Innovative Small Business Company, ANZ
2023 Fast Company - World Changing Ideas Honouree
2022 AFR BOSS Most Innovative Companies - No.1 Australian Creative Agency, No. 4 Media and Marketing
2021 WARC Effectiveness Awards - Top ten APAC agency
