Community Manager

Shaping the future of real estate for a better world.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

The Community Manager will be part of the new Melbourne Office Workplace Experience Community and is responsible for leading the team in forging a lasting, open and collaborative relationship with clients through the delivery of a unique and authentic experience.

You will be a key player in the implementation of all internal and external communication strategies and events management to drive a purposeful fusion of life and work, based on authentic human experiences.

An Overview of the role:

• Create a fun an impactful engagement strategy for all guests, employees and key stakeholders
• Embed a culture of empowerment, engagement and fulfilment amongst the wider Facilities team
• Utilise data analytics to develop client support and feedback
• Share regular event and celebration content through internal communications as well as through external methods
• Champion monthly meetings with stakeholders to enhance meaningful relationships
• Organise facilities and manage all event details such as décor, catering, entertainment, transport, invitees, equipment and promotions
• Provide outstanding customer service and organise memorable events which exceed client expectations
• Drive the wider campus team to achieve all KPI’s as set out in the account plan
• Ensure the team is well trained on all facilities policies, procedures and systems

Sounds like you? This is what we are looking for:

• Experience in management of front of house experience in hospitality or real estate
• Impressive portfolio of previously managed events
• Exceptional time management and communication skills
• Ability to build and sustain productive business relationships
• Customer focused with the ability to interface and relate to different organisational stakeholders
• Strong team player and a motivational leader who strives to create a collaborative environment

What you can expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ344057.