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SalaryWe provide outstanding, customer-focused health, aged care and disability services to Australians in their own homes, and in the community via our 2 healthcare brands, Plena and Claro
Claro Aged Care and Disability Services - A leading provider of aged care and disability services across Australia. Our name 'Claro' comes from Latin and means 'to brighten' - and we're here to enable you to shine. Whether you or a loved one are seeking support to stay independent at home, comprehensive care to meet personalised goals, or a new specialist disability home - we'll work in partnership with you and make it happen.
The Opportunity:
Reporting to the National Home Care Package Manager, the Community Services Manager will drive and deliver Claro's growth strategy to support more people to live happier, healthier and more independent lives. The role is responsible for generating, nurturing and converting leads through highly developed relationship management skills in a defined region and being an outstanding brand ambassador while working closely with the Workforce & Operations network, CSM network and Service Delivery team.
You will be responsible for, but not limited to:
- Provide comprehensive client assessment to develop and review individualised support plans in line with consumer directed care principles to achieve optimal outcomes for consumers
- Build and maintain strong local community referral networks based on mutual respect and trust
- Consult network and liaise with relevant agencies and external service providers to ensure the consumer needs are met in line with their support plan.
- Generate, nurture, and convert leads through planned sales and marketing initiatives, including community events (e.g., information sessions, expo's and events.)
- Responsible for identifying, triaging, assessing, and onboarding clients ensuring a positive first experience with Claro
- Utilise customer data to analyse and interpret client trends to inform recruitment activity, and workforce management including capability development
- Provision of quality outcomes for all clients
- Qualification in Health / Allied Health / Business or equivalent is highly desirable
- Demonstrated experience in Case Management of Home Care Package consumers.
- Demonstrated knowledge and experience working with , Aged Care services and Home Care packages
- Knowledge of Aged Care legislative standards and consumer directed care principles. Knowledge of the health sector and in-home health service opportunities is highly desirable
- Excellent communication skills both written and verbal, interpersonal skills, and consultation skills
- Great ability to build connection with clients in order to provide personalised care solutions to them
- National Police Records Check
- NDIS Worker Screen or willingness to obtain
- Evidence of work rights
- Preparedness to undertake some intra and interstate travel
- Opportunity to work for the nation's largest health and aged care provider, with a rapidly growing and progressive vision
- Friendly team environment with a great community care spirit
- Free annual flu vaccination
- Employee Assistance Program for staff and their families
To apply select the 'apply' button below and you will be redirected to our website to commence your application.
Please note: Candidates may be shortlisted and interviewed prior to closing date, apply today!
“We are a 2022 Circle Back Initiative Employer - we commit to respond to every applicant”
We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people.
