Compliance Analyst

About the Compliance Analyst Role

Reporting to the Manager Compliance, this role touches key functions in the ZEN business, with a concurrent focus on fostering a growth oriented, positive, and encouraging environment while keeping employees and management accountable to company policies, procedures, and guidelines.

What we will ask you to do:

• ISO Compliance for 9001 Quality, 14001 Environment and 45001 WHS

• Maintaining Intern Audit Schedule Register

• Maintaining the Policies/Procedures, Documents and Records Register and ensuring all documentation is up-to-date and accurate

• Maintaining the Business Improvements Register

• Effective translation of compliance requirements into policy, processes, and operational culture, with a focus on achieving ISO industry best practice

• Liaising with other departments to ensure that all necessary information is gathered and organized.

• Assisting with the collection of data to support Compliance reports required

• Monthly status reports of Non-conformances

• Assisting with IMS audits and inspections

• Assisting HR with the co-ordination of Bi-Monthly WHS Committee Meeting

• Continually seek to improve the quality and operation of the IMS via internal and external stakeholder involvement.

Retailer Energy Productivity Scheme (REPS) Compliance

• Record Keeping and Quality Assurance:

• Review, identify anomalies and validate all data and information provided by the approved Activity Provider in relation to each energy productivity activity.

• Undertake analysis and generate reports of the data and information provided by the approved Activity Provider to inform the business as to the status of its’ REPS obligations.

• Actively engage with the approved Activity Provider to address any issues with the data or information provided and ensure it is resolved quickly and efficiently.

• Engage with stakeholders to provide timely information regarding customer engagement, market outcomes and decision making.

• Maintain records in accordance with REPS code.

Compliance Reporting:

• Meet all reporting and compliance obligations in according with the Retailer Energy Productivity Scheme (REPS) Code.

• Ensuring all reporting requirements are provided to the Commission according to the REPS regulations including information statements.

• Ensure regular reporting and statistical information is provided as required by the REPS code and/or internal stakeholders, such as Operations, Trading, Finance, Risk, and senior management.

• In partnership with the Activity Provider, ensure audits are undertaken and provided to the Commission as required.

• Ensure all obligations under the approved REPS compliance plan are met.

• Ensure all identified REPS related issues are dealt with in conjunctions with ZEN’s appointed Activity Provider in a timely matter.

• Monitor and ensure any customer complaints are dealt with according to the REPS code and reported on accordingly.

• Generate and provide regular reporting as required by internal stakeholders, such as Operations, Trading, Finance, Risk, and senior management.

• Generate and provide statistical information to the Commission as required under the REPS code.

• In partnership with the Activity Provider, ensure audits are undertaken and provided to the Commission as required.

Retail Compliance

• Keeping up to date with changes to Retail regulations and standards.

• Assisting Manager of Compliance with the monthly ZEN Compliance Meeting, ensure all internal and external stakeholders are kept informed as required.

Wholesale Compliance

• Assisting Manager compliance with

• Performing Counterparty Know Your Client Checks.

• Performing Counterparty Wholesale Client Checks.

• Developing (and delivery) the annual compliance review plan for RMC approval.

• Ensuring Renewable Energy audits are conducted on time.

• Reporting on non-compliances in accordance with the policy

• Maintenance of non-compliance register.

Required Skills/Education:

Skills and Experience

• Minimum 1 year of experience in Energy preferably with exposure in Compliance, Contracts, and quality assurance.

• Knowledge of ISO Compliance and Standards

• Accuracy and attention to detail

• Strong organisational skills with a problem-solving attitude

• Excellent written and verbal communication skills

• Experience in compliance reporting and business compliance framework

Technical Capabilities

• Proficiency in Microsoft suite including but not limited to excel, PowerPoint, word etc.

• Proficiency in using databases.

Interpersonal Capabilities

• You will engage collaboratively with stakeholders across the business and externally as well.

• We would love you to be able to clearly explain and deliver information, even if it is complex.

• A strong attention to detail, self-organisation, and ability to meet deadlines is important.

• You will be passionate about learning the issues relating to the energy industry, particularly in renewables.

• The ZEN values will sit well with you and be reflective of the way you like to work.