AddressHaving been in business for nearly 17 years, Highland truly is a trusted and leading real estate agency in the Sutherland Shire, Eastern Suburbs, and now the Inner West areas (our 7th office in Newtown having opened April 2024). Our teams across NSW and QLD boast over 160 staff working tirelessly across Sales, Leasing, Property Management, Commercial, Project Marketing, and internal operations.
Our offices are lively places to work, with music playing and newly renovated spaces, there’s a real sense of fun and positive team culture. Every single staff member is dedicated to their roles and getting the most out of their day. We love to support and reward this with a company wide Awards Night, high-end Christmas parties, Team Member of the Month Awards, and team bonding events such as boat days as well as delicious lunches provided to an office each Friday!
Duties including, but not limited to:
- High level of ‘premium’ customer service
- Calling all clientele that are currently selling, buying or renting property managed by HPG
- Meeting daily and weekly call and referral (sales) targets
- Complete daily reports
- Attending client meetings with sales agents, to sell the services of Concierge
- Attending properties for clients, to review their landscape and property for what services they may require
- Update the database and internal systems
- Create and maintain an update supplier list (landscapers, stylists, florists, cleaners, painters, storage facilities, removalists, phone/gas services etc)
- Building and maintaining exceptional relationships with all suppliers and Real Estate professionals
- First point of contact for all suppliers and service requests
- Regular Quality Assurance calls
In order to be successful in this role, you will need:
- Exceptionally high level of ‘premium’ customer service in previous roles
- Sales and results focused
- Articulate and professional
- Corporately presented and well groomed
- Strong verbal and written communication
- Proactive and organised
- Task orientated
- Strong people skills – previous roles must be customer interactive
- Attention to detail and accuracy
- Real Estate experience is not required
- Ability to multitask and prioritise
- Strong problem solving skills
- Ability to relate to a diverse portfolio of clients
- Follow up skills
This is the perfect job for some who thrives on exceptional customer service and is looking to work within the industry in a unique soft sales capacity. If this role is for you, then please apply immediately as we are currently interviewing.
Please contact Grace Sheen for a confidential chat on 02 9523 4*** or ***********@highlandproperty.com.au
Additional information
- Join a vibrant, evolving business
- This is a soft sales and customer focused position
- Ideal for someone looking to break into the real estate industry
