Concierge Coordinator

About Us
A conscious company facilitating personal development events and programs
 

Responsibilities:
 

Responding to Student Inquiries: Field incoming calls, emails, and messages from customers regarding events/programs and general assistance. Provide accurate and timely responses to address their needs and concerns and focus on exceptional customer service.

• Problem Resolution: Investigate and resolve student complaints or issues in a professional and efficient manner. Utilise resources and escalate as necessary to ensure timely resolution and customer satisfaction.
• Product Knowledge: Develop a comprehensive understanding of our events/programs, services, and policies to accurately assist students and provide appropriate recommendations. Stay updated on event/programs changes, promotions, and company updates.
• Maintaining Documentation: Accurately document student interactions, inquiries, and resolutions in the customer relationship management (CRM) system.
• Cross-functional Collaboration: Collaborate with other departments such as Sales, Marketing, and Events to address customer needs, share feedback, and contribute to continuous process improvements.
   

Requirements:

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with a customer-centric focus.
• Reliable computer/laptop and internet connection are necessary
• Ability to work autonomously
• Ability to multitask and prioritise in a fast-paced environment
• Problem-solving skills and the ability to think critically under pressure.
• Proficiency in using Microsoft Office, Google Suite, CRM software and other relevant tools.
• Flexibility to work occasional evening and weekend events as needed on a rotational basis
• Previous experience in administration and customer service or related field preferred.
  • Active Campaign and Thrive Cart knowledge desirable

Benefits:

• Remote work position
• Competitive Salary
• Global company
• Dynamic and supportive work environment focused on teamwork and collaboration focused on personal development and spiritual awareness