Retirement Village Manager

RSL LifeCare is a leading Australian provider of high-quality aged care, retirement living, and home care services. Established in 1911, the organisation has a rich history of supporting veterans and their families but has since expanded its services to cater to the broader community. With a commitment to enhancing the lives of older Australians, RSL LifeCare operates numerous Retirement Villages, aged care homes, and community care programs across New South Wales and the Australian Capital Territory. Their focus on innovation, compassionate care, and respect for individuals' dignity ensures that residents receive tailored support to maintain their independence and quality of life.The OpportunityThe Village Manager is a key management role for the designated village. The role is responsible for delivering positive customer experiences and service delivery to residents. The position spans all aspects of managing a Retirement Village, including operational, lifestyle and governance elements to ensure the village provides high-quality services in a safe and welcoming environment while operating within budget and meeting compliance requirements. The Village Manager will be responsible for the management of a small team spanning maintenance, gardening, and administration as appropriate for the village, based on size and service offering. This role will begin as a part-time position with the view towards conversion to full-time later this year.Reporting to the Regional Manager, the Village Manager will be responsible for:

• Raising awareness of RSL LifeCare internally and externally, while understanding and addressing the individual needs of residents.
• Embedding the LifeCare Way by establishing clear operating procedures to improve resource efficiency, communication, and create an open and inclusive culture.
• Lead by identifying and understanding the needs of both RSL LifeCare (strategic goals) and residents (well-being). Utilize negotiation and advocacy skills to ensure success.
• Promote RSL LifeCare in the local community by building relationships with businesses, groups, and other RSL LifeCare managers.
• Collaborate with sales and property teams to achieve occupancy targets and other key performance indicators. Share best practices with other Village Managers to deliver exceptional service and resident experiences.

About YouFor this appointment RSL LifeCare are seeking an experienced leader with a track record in developing and leading client-focused services within the Community Services sector. In addition, the successful candidate will have;

• Minimum 5 years’ experience in an operational management capacity, such as village, site or facility management, community management, or similar, and a demonstrated ability to implement change and manage a high-performing team.
• Diversity of thought and experience gained across retirement living, health care, aged care, or other customer-focused sectors (e.g. hospitality and retail).
• Sound financial acumen with experience performing effectively against operational budgets.
• Experience in mediation and dealing with complex issues and relationships.
• Excellent verbal and written communication skills.
• Demonstrated compassion, empathy, and an ability to build meaningful relationships.

What’s on OfferThis is an opportunity to join one of Australia’s leading Aged Care providers, who are driven to provide exceptional care in the community. This role will be supported by a well-regarded leadership team, with extensive on-site and roving clinical and educational support. RSL LifeCare's passion for upskilling their staff fuels your professional growth with ongoing training every 6-8 weeks, so you'll always be learning and advancing.An attractive remuneration package and benefits will be offered to the successful applicant, including Not-for-Profit salary packaging.Join RSL LifeCare because:

• Competitive remuneration package and Not for Profit Salary Packaging
• Annual leave loading of 17.5%
• Team-building activities, well-being days and volunteering opportunities
• Personal and professional development support.
• Collaborative and passionate team environment.

Commitment to Diversity:
RSL LifeCare value diversity and welcome applications from all members of their community, including veterans, current serving ADF personnel and their families, Aboriginal and Torres Strait Islander applicants, and individuals from diverse backgrounds. RSL LifeCare believe in creating a safe, respectful, and inclusive environment where everyone feels valued and heard, regardless of gender, sexual orientation, ethnicity, or disability.How to Apply
For a confidential discussion or role related questions, please contact Rachel Boeg of The Orchard Talent Group on 0411 726 116 or email rachel@orchardtalent.com.au. To apply please submit your current CV via the link. Please note applicants must have a legal right to work in Australia.Applications close 15th May 2024.Interested in this job?Save JobConsultant Name: Consultant Email: Social AccountsShare this jobCreate AlertSimilar JobsSCHEMA MARKUP ( This text will only show on the editor. )For general enquiries please contact:Sydney:Brisbane:9145 8345If you would like to be kept up to date with everything Orchard Talent Group please join up to our mailing list.