Digital Product Manager - Experience Commerce

Why Optus?We are a business fuelled by optimism, unwavering customer focus and a team of amazing people.And that’s where we come in…. “the amazing people” part!We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.As a Digital Product Manager, you can contribute to our overall Optus eCommerce strategy and roadmap that will see simple, personalised, digital led purchase journeys enabled across all our customer touchpoints. Adopting agile ways of working, engaging collaboratively with teams across other groups and business units you will work towards achieving Optus’ customer growth and retention.We're on the lookout for a Digital Product Manager who will be responsible for the Digital Product strategy and roadmap for eCommerce Payments. This includes a focus on end-to-end customer experience, enabled by the right platforms and solution architecture, across web, mobile, contact centres and retail stores. The overarching goal of our Payments capability is to provide a diverse range of secure payment methods and personalised payment journeys for our customers’ enhanced convenience and satisfaction. Major activities in this area include maintaining consistent user interfaces and designs across all payment channels, simplifying payment processes by minimizing steps and reducing friction, offering a variety of payment options to cater to diverse customer preferences, catering for unique experiences such as split payments and multi-rail payments, and enabling seamless handover from physical touchpoints to digital journeys.Your day to day will consist of...

• Define and implement eCommerce Payments roadmap, strategy, opportunities and insights whilst developing world-class digital eCommerce payment services, delivering strategic capability in partnership with the greater business.
• Partner with colleagues to ensure all relevant activities can be measured to demonstrate benefits and advise optimisation of the strategy.
• Ensure the delivery of customer-led experiences that support your product Vision & Strategy.
• Manage cross-business priorities for the feature and experience improvement releases and actively manage involvement in prioritisation development and testing of all relevant improvements.
• Develop and provide input to customer led continuous improvement lifecycle, conversion funnel, and collate results as tactical and strategic propositions.

What makes you perfect for the role?

• Relevant formal qualification and hands on experience working in telecommunications sector and within agile ways of working and an appreciation of CX methodologies.
• Strong practical ability to identify and build efficient solutions that balance customer and market needs with what is realistic, at reasonable cost, in reasonable time and with available resources.
• Effective validation of IT solutions and identification of alternative solutions for the delivery of products to ensure Online requirements are met complimented by proven internet technologies and trends knowledge. Ability to closely interface with and understand technical requirements, and translate between technical and non-technical stakeholders, is a must-have.
• Strong teammate with outstanding ability of building and maintaining effective relationships with key business partners. Strong communication & negotiation, stakeholder management and emotional leadership with digital squads are essential.
• Strong analytical skills complimented with the ability to facilitate meetings and workshops, track progress, resolve issues, assign responsibilities and maintain focus to keep on track.

Optus is a place where we let you do you. We offer a range of benefits including:

• Competitive salary and performance incentives
• Discounts to Optus products and services, and to over 400 retailers Australia-wide
• Training, mentoring and development opportunities (ask us about OptusU!)
• Up to five days of Volunteer Leave per year
• A “connected” day for you to use to connect to something you are passionate about
• Hybrid ways of working
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Sydney Campus; 20mins from CBD via our Optus bus. Our 999 Metro Connect service connecting you to and from Macquarie University Metro Station to Optus Campus every 6-8 minutes, morning and afternoon!

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn!At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email along with your preferred method of contact and we will be in touch.For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.#LI-DD1