Configuration And Asset Manager

Configuration and Asset Manager

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.  

Want to be a part of our team? 

NTT are seeking a Configuration and Asset Manager, to join the team in Canberra (or Melbourne). This will see you play a crucial role in ensuring the continuous availability of mission critical networks for our client. Working closely with the Network Operation Centre (NOC), you will assist in coordinating and governing requests for changes to established baselines and approved configuration items, making sure that all changes introduced in the live production environments happen in an approved, controlled and coordinated manner to minimize disruption of services. Your expertise in Configuration Management Standard EIA649 and ITIL Service Asset and Configuration Management will be essential in adhering to standardized methods and procedures for efficient handling of all releases.

NB - you will need to be an Australian Citizen, with AGSVA NV1 Clearance (or the ability to obtain the clearance) 

Working at NTT 

• Define and implement effective Configuration Management (CM) processes and procedures within the NTT ENMP program team.
• Review change documents to ensure strict adherence to CM requirements and standards.
• Manage the production and maintenance of software, documentation, and drawings, maintaining a centralized library for control.
• Maintain accurate and up-to-date Status Accounting Records for all configuration items.
• Build and deliver software and system verification baselines, ensuring thorough testing and validation.
• Track and manage facility hardware and software configurations to maintain a comprehensive inventory.
• Monitor licenses and installations of commercial off-the-shelf (COTS) hardware and software across locations.
• Support all verification activities throughout the program, ensuring compliance with standardized procedures.
• Administer the Program Configuration Control Board (CCB) and subordinate change boards, facilitating seamless coordination.
• Establish and maintain site configuration baselines to ensure consistency and stability.
• Coordinate and review proposed changes to established baselines, ensuring appropriate evaluation and approval processes.
• Conduct audits of authorized changes and perform configuration audits for compliance and accuracy.
• Provide support during NTT QA audits, ensuring adherence to quality standards.
• Manage stakeholder relationships, proactively engaging with clients to address concerns and ensure effective communication.
• Participate in strategic projects to govern asset and configuration management processes, evaluating and implementing new/improved systems for efficiency and effectiveness.

What will make you a good fit for the role? 

• NB - you will need to be an Australian Citizen, with AGSVA NV1 Clearance (or the ability to obtain the clearance) 
• Configuration Management Expertise: In-depth knowledge of Configuration Management Standard EIA649 and ITIL Service Asset and Configuration Management to effectively govern and manage assets and configurations.
• Analytical and Problem-Solving Skills: Strong analytical and reasoning skills to interpret processes, policies, and complex data, enabling effective decision-making and problem-solving.
• Effective Communication: Ability to present information clearly and concisely, fostering effective communication with internal and external stakeholders.
• Stakeholder Relationship Management: Skill in establishing rapport and maintaining positive working relationships with various stakeholders, including clients and internal teams.
• Proactivity and Attention to Detail: Proactive approach towards work with a keen eye for detail to ensure accuracy and precision in managing configurations and Assets.
• Client-Focused Orientation: Display client service orientation, understanding and meeting client needs while maintaining a focus on quality and delivery.
• Leadership and Team Development: Ability to coach, mentor, and develop teams, fostering a collaborative and growth-oriented environment.
• Strategic Project Management: Proficiency in working on strategic projects related to asset and configuration management, including evaluation, design, and implementation of new/improved systems.

Academic Qualifications and Certifications:

• Bachelor’s degree in Systems Engineering or a related field, providing a solid foundation in IT systems and management. - Preferable
• ITIL Foundation Certification, demonstrating expertise in ITIL Service Asset and Configuration Management best practices. – Desirable
• Certification in Configuration Management Standard EIA649, showcasing specialized knowledge in industry-standard configuration management processes – Essential.
• Relevant qualification focused on asset and configuration management processes, enhancing proficiency in the field. – Desirable
• Proficiency in using Netbox and ServiceNow, or similar configuration management tools, for effective asset tracking and control. – Desirable

Join our growing global team and accelerate your career with us. Apply today.

For more information about this or other opportunities, please contact Karen Aldrich. Please quote our job reference number 616100.

About us

NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.