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Salary- $58,658 plus 11% super; Flexible work options, WFH & Footscray or Sunbury Office
- Multiple opportunities Full-Time or Part-Time, Permanent roles!
- Contact hours Monday to Friday 8:30am – 4:36pm or 8:54am – 5pm
About Greater Western Water
We’re water… and more.
GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west.
Benefits
- Flexibility to WFH and in the Footscray or Sunbury office
- Free income protection and salary continuance insurance
- Gender neutral, 16-week parental leave available from commencement
- Gifted recognition reward programs
- Monthly work life balance day off to treat yourself (full-timers)
- Access to corporate health insurance deals with major providers
- On site car parking available
The opportunity
Join our dynamic and diverse Customer Experience team permanent full time or part time work options!
- Our contact hours are Monday to Friday 8:30am – 4:36pm or 8:54am – 5pm.
- Part Time opportunities are a minimum of 22.8 hours per week
- In house training will be provided at our modern Footscray Office, close to public transport, 4 weeks paid fulltime training to set you up for success!
- Position starts 28 February 2024!
Join our fast paced and vibrant contact centre working with an outstanding team where connection and a positive culture are at the forefront of what we do. We are aligned to our purpose, delivering an essential service.
As our Customer Service professional, you will be responsible for delivering an exceptional customer experience by responding to customer enquiries and interactions proactively, resolving queries through interactions that embody trust, valued expertise, and responsiveness. You will play a critical role achieving positive outcomes that deliver on our service commitment to our customers.
If you are a proactive highly engaged individual that believes a positive customer experience is key to success and, you want to contribute to a supportive and effective team, then we want to hear from You.
Duties
- Provide an exceptional quality of customer service in every customer interaction either via, an inbound call, email, 2-way SMS or webchat
- Proactively promote and follow GWW Customer Service standards, principles, and policies
- Collaboratively work within the team environment to achieve targets and goals
- Manage and resolve customer queries and complaints with empathy and professionalism, ensuring a customer first strategy
- Build relationships with key stakeholders across the business that will assist with achieving positive customer satisfaction outcomes
Skills & Experience
- Ability to multitask and prioritise and enjoy working within a lively customer service environment
- Proven interpersonal skills, both written and verbal with the ability to build key relationships
- A self-starter with initiative, drive, flexibility, and motivation to achieve positive outcomes
- Ability to work within a structured environment, that includes following set policies, procedures & practices
- Sound decision making and reasoning skills
- Experience in using multiple software systems
See yourself thrive
Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.
We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.
Don’t meet every single requirement? If you’re passionate about this role, we encourage you to apply!
We will be holding in-person assessment centres early February, don’t miss out on this fabulous opportunity with GWW!
Applications close: Wednesday, 31 January 2024
Shortlisting will commence during the advertising period, don’t delay your application!
