Consultant Digital Web Analytics

• Use your expertise to drive positive outcomes for our customers.
• You’ll be supported to manage your career, work and life. 
• Work in a collaborative and inclusive team environment

It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you. 

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.  

It’s a good time to see what more you can find at NAB as Consultant Channel Performance.

The Role

• The Consultant – Channel Performance role will be responsible for:

• Analysing website data to deliver actionable insights, identify issues and opportunities that support sales, service and customer satisfaction initiatives on nab.com.au for both Run and Change perspective.
• Reporting on key metrics for nab.com.au on a frequent basis and providing commentary on key performance drivers
• Identifying and improving ways to automate reporting for the broader Digital Domain as it relates to nab.com.au.

• The Consultant – Channel Performance role will be a subject matter expert in data / analytics, specifically in website and digital and provide support for ad-hoc analytics requests.

Key Accountabilities:

• Deliver high quality analysis that offers actionable insights / recommendations to positively impact Digital success metrics (e.g. Site conversion, App starts, Digital self-service adoption, Service leakage)
• At a high level, size opportunities, benefits with recommendations to ensure initiatives are prioritised according to business priorities.
• Produce high quality management reports / dashboards on a frequent basis supplemented with quality commentary and be able to present at forums consisting of various levels of management.
• Keep up to date with industry best practice, customer research and competitor activity.

What you will bring:

• 3+ years experience in a highly analytical role, specifically in the digital space
• Confidently work with ease and speed using Microsoft Office applications and BI tools (e.g. PowerBI, Adobe Analytics, Contentsquare)
• Deliver high quality analysis that offers actionable insights / recommendations to positively impact Digital success metrics (e.g., Site conversion, App starts, Digital self-service adoption, Service leakage)
• Strong communication and presentation skills to all levels of management
• At a high level, size opportunities, benefits with recommendations to ensure initiatives are prioritised according to business priorities.
• Produce high quality management reports / dashboards on a frequent basis supplemented with quality commentary and be able to present at forums consisting of various levels of management.
• Keep up to date with industry best practice, customer research and competitor activity.

If you think this role is the right fit for you, we invite you to apply.

A diverse and inclusive workplace works better for everyone.

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

Continuing building your career at NAB

To avoid disappointment, you are encouraged to have a minimum of 18 months tenure in your current role and your people leader’s endorsement to apply and participate in the selection process. To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status.

Please note candidate screening methodologies and interviews may be conducted prior to the closing date of the job advert.