Consultant, Recoveries

Have meaningful impact as a Consultant, Recoveries

Your Role

We currently have multiple permanent and fixed term opportunities available to join our motor and property IAG recoveries teams. In these roles you will be responsible for effectively managing and maximising negotiated complex Recovery opportunities. You will work towards ensuring a commercially beneficial outcome for the organisation by pursuing opportunities that drive cost containment and whilst also balancing our legislative and compliance requirements.

Key Responsibilities
 

• Negotiating complex recovery opportunities by engaging with relevant stakeholders to achieve commercial outcomes in line with KPI’s
• Engage with both competitor insurance companies as well as uninsured parties
• Ensure risk/exposure is mitigated and appropriate business and customer outcomes are achieved
• Adhere to external regulatory and legislative requirements in accordance with internal business rules and established ways of working.
• Effectively manage work allocation in accordance with set established Service Standards including Inbound and Outbound calls
• Management of dispute resolution and customer management where points of contention and/or conflict arise.
• Ensuring we service and support the customer more broadly across Short Tail Claims where requirements of the business may evolve or change

The roles are open nationwide and successful candidates will enjoy great flexibility to work from home after training. Please note it is compulsory to attend your local IAG office at a minimumonce a month after training.

Training period is 4-weeks and may be a combination of onsite and virtual training. The start date is flexible for the right candidate.

Applications close 20 March 2024, unless filled prior.

Please note: To work from home, you will need high speed internet connection and a private home office set up. 

Office locations:

NSW 

• 25 Smith Street, Parramatta
• 6 Crofts Avenue, Hurstville
• Darling Park 2, 201 Sussex Street

VIC

• 23 Lakeside Drive, Burwood East VIC
• 181 William Street, Melbourne
• 1 Nexus Court, Mulgrave

Brisbane : 189 Grey Street, Brisbane
Adelaide: 80 Flinders Street, Adelaide
Perth: 46 Colin Street, Perth
Tasmania 

• Level 1, 11 High St, Launceston
• Level 5, 188 Collins St, Hobart

About You

 To be successful in the role, you will need: 

• Strong attention to detail and time management
• Excellent verbal and written communication
• Working within company guidelines towards set KPIs
• Capability to manage Inbound and Outbound call volumes
• Ability to adapt to new computer systems
• Negotiation and dispute resolution skills
• Previous experience in Insurance is highly desirable but not necessary

About Us 
 
IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest. ​

 You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

​We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual. 

We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees.  We do this because we’re ready for you.

All this shows up in what we offer: 

• Grow your financial future with 13% superannuation as standard
• Access up to 50% off personal insurance, including home and motor insurance
• Be part of a net zero business by 2050
• Join great employee network communities
• Grow your career through dynamic secondments 

We’re ready for you. Apply today. 

Learn more about who IAG is here.