Contact Centre Agent

I-MED Radiology Network's team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology, our innovative systems, and our imaging and diagnosis.  

We are seeking two customer focused and dedicated contact center agents to join the team in Launceston. 

There is currently one permanent full time position and one permanent part time position working approximately 3-4 days per week, Monday to Friday, shifts scheduled between the core hours of 8am and 5.30pm. 

What will you be doing?

• Driving the delivery of high quality Contact Centre services
• Managing appointments to maximise customer service and clinic efficiency over the phone and through our online booking platform  
• Providing excellent customer service and patient care 
• Developing and maintaining strong working relationships with patients, referrers, staff and managers 

  
Our ideal team members will have: 

• Adaptability to evolving changes in workflow 
• Clear communication skills, both in speaking and listening, along with patience and empathy for people in varying situations   
• Ability to keep calm under pressure and multi-task between different systems while actively listening 
• High attention to detail and accuracy   
• Call Centre experience is preferred but not essential 
• As a team player, you will be determined to succeed in achieving your KPI's and your strong work ethic will be highly valued. 

Life at I-MED Radiology: 

💲 Competitive remuneration corresponding with experience  

🤝 Comprehensive paid induction training and ongoing development  

🌷 Opportunity for career growth and professional progression  

👨‍👧‍👦 To be part of a fun and dedicated team that celebrates wins and successes  

🩺 Commitment to your health and well-being, including access to employee assistance program 

Diversity and Inclusion  

Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.  

If this role stands out to you but you don't feel like you ‘tick all the boxes', we strongly encourage you to apply nonetheless, as you may just bring something to I-MED that we are looking for. 

Next Steps...  

If you are interested in the opportunity, please click apply and submit your updated CV - Please note due to the volume of applications, only successful candidates will be contacted and invited to an initial call with our Talent Acquisition team.