Contact Centre Consultant - Flexible/Hybrid work location

Contact Centre Consultant
VIC, Collingwood 3066
Looking for flexibility in your role with a modern office and great public transport access?
Are you a great problem-solver?
Do you love providing great customer experiences for a wide range of people?
Do you have a great phone manner and ‘smile in your voice’?
Full-time and part-time opportunities available. No experience required; all training provided.
About Us
At Belgravia Leisure, we believe in the power of our people in connecting the community to leisure. We aim to bring leisure to life. We are supporting our communities in staying active and connected in our leisure, swimming, fitness, sporting, health and wellness venues.
The Role
We are looking for passionate Contact Centre Consultants who are prepared to put the customer at the centre of everything they do by delivering exceptional service, promoting our brand and services to potential and existing customers. We are looking for part-time and full-time representatives who have flexible availability to work weekdays and weekends. Minimum 32 hours per week.
A few of the duties and responsibilities included are:

• Inbound and outbound customer communication through phone, email, social platforms, SMS and web message
• Provide excellent customer service, by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer service standards.
• Engaging with customers and promoting our services
• Develop positive relationships with customers to provide the best customer experience.
• Additionally, performing tasks as guided by your manager.

Essential qualifications

• Current First Aid (Level 2)
• Current CPR Certificate
• Working With Children Check (or equivalent)
• National Police Check

** If you don't have these qualifications (First aid and CPR), we can help you obtain them.
About you

• A can-do attitude
• Shows attention to detail.
• Great telephone manner
• Team player
• Fast learner
• Good computer skills
• Positive, friendly, helpful, and energetic

Benefits

• Free Gym/Pool membership
• Discounted Golf memberships
• Great starting salary
• Be part of a dynamic and growing team
• Fun work culture aimed at seeing you succeed.
• Plus, many more staff benefits

If you like the sound of us, then submit your application and apply now. We'd love to hear from you.
If you have any questions or require further information please contact Ronelle Dorkin at rdorkin@belgravialeisure.com.au .
We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us.