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Salary- Exciting Opportunity within our Advisory & HQ Team
- Continuing Full-Time Role
- Located at our Whitten Oval Campus
About Us:
At Victoria University, we are committed to fostering a positive workplace culture that supports the provision of advice to current and future students. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride.
About the Role:
This is an opportunity to lead an energetic and high performing team, responsible for inbound and outbound campaigns to both current and future students, with a focus on high level customer service. You’ll have a passion for delivering service and operational excellence that ensures an exceptional experience for current and prospective VU students.
This is a continuing full-time position (36.75 hours per week) at the HEP Level 9 classification and the salary range is $ 119,295 per annum - $ 124,115 per annum, plus 17% employer superannuation contribution. The successful candidate will be required to work full-time on-site.
An example of your responsibilities or duties you may perform will include:
- Overseeing day-to-day operations of the Contact Centre, effectively managing departmental resources to ensure they are efficiently allocated and utilised.
- Leading, inspiring, and motivating the Contact Centre team to meet and exceed performance targets by enhancing individual and team capabilities, promoting professional growth, and fostering a positive work environment.
- Monitoring and analysing team performance metrics related to student engagement, providing data-driven reports that identify trends / areas for improvement, making recommendations on appropriate corrective actions and outlining a program of review.
- Collaborating with the Director Advisory & HQ, exercising leadership and innovation to design, developing and implementing strategic initiatives for improving student engagement and Contact Centre operations, including optimising agent productivity, streamlining workflows, and improving customer/merchant satisfaction.
What We Offer:
For information on our employee benefits, flexible working, discounts in private health insurance and gym memberships and salary packaging please visit https://www.vu.edu.au/staff/benefits-services-for-staff.
How to Apply:
To view a copy of the position description, please click here. To apply for the role, please click on the Apply Now button.
You must submit your application as a single document comprising your cover letter, CV and your responses to the selection criteria listed in the position description.
Application Closing Date: Thursday 15 February 2024 at 11.59pm
Who Do You Contact?
For further information relating to the position, please contact Tessa Benson, Director Advisory & HQ by email at ************@vu.edu.au
The University is also seeking to fill other roles within its Service Centres and Advisory Team. Please click on this link Careers at VU to view these roles, to access a copy of their position descriptions and to submit your application.
Our Commitment to Protecting Country:
Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.
Victoria University is committed to inclusion, equity and diversity. VU encourages applications from women, gender diverse, Aboriginal and Torres Strait Islander people and individuals from under-represented backgrounds in this field.
