Contact Centre Operator (L1 Support)

Ingenico is a global leader in the fintech market, with more than three decades of experience and employs over 7,500 people. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide.

We provide merchants with a comprehensive and innovative range of services and solutions that eliminate payment complexity and make purchasing quick, seamless and secure for consumers, whatever the sales channel or payment method.

The opportunity

We have an exciting opportunity for a budding individual with technical nous to join the team. This role is a permanent position on a rotating roster (some weekends included)from our Preston, Melbourne office.

The Operator will be primarily responsible for assisting merchants with troubleshooting their EFTPOS terminals. The goal of an operator is to ensure assistance is delivered in an efficient, accurate, and in a manner that meets the needs and preferences of clients or merchants.

Areas of Responsibility:

• Delivery of Client support technical support services; including but not limited to Merchant Support, Field Tech support, and internal stakeholders.
• Delivery of team and individual KPIs as directed by the Team Leader or Shift Lead.
• In collaboration with Team Leader, manage personal development goals and growth within the company
• Foster collaboration and One Team approach across the Contact Centre
• Support business change initiatives, collaborating wherever possible

Required skills & experience:

• Previous customer support experience preferred
• Previous experience in a high-volume contact center role
• Excellent interpersonal and communication skills with attention to detail
• Customer-focused service delivery
• Inspires confidence in customers
• A great communicator internally and externally
• A proactive attitude with a can-do approach
• Excellent customer-focused phone and email manner
• Thrive in a dynamic fast-paced environment Skills:
• Administrative skills
• Ability to adapt to changing processes and strategies
• Ability to multi-task and manage competing demands in a timely manner
• Excellent communication skills, both written and verbal
• Excellent computer skills (MS suite, Ticketing/CRM application. MessageMedia)

Ingenico is proud to be an equal-opportunity employer and welcomes applications from candidates of all backgrounds.