Address
SalaryProgrammed's Facility Management department are currently seeking a Contact Centre Operator to join our Melbourne Airport team. This is an excellent opportunity to be a part of a high performing team that is responsible for liaising with internal and external customers to organise and accurately process client requests, whilst providing exceptional customer service in a timely manner. This is an excellent opportunity for the right candidate.
Who we are
Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries. Working with Programmed Facility Management means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety.
The Role
A fantastic opportunity is now available for an experienced Helpdesk Operator to join our dynamic and friendly team based at Melbourne
Airport.
Reporting to the Operations Centre Manager, this position:
- Will be working in the Programmed IOC answering all queries/fault calls and emails
- Scheduling and managing work orders based on priority
- Responds to client requests in a timely manner, ensuring that PFM field staff and / or subcontractors are dispatched within required
- time-frames.
- Reviews all work requests made and ensures all appropriate follow up actions and communications are completed and registered in
- the appropriate systems.
- Monitors daily work volumes to ensure appropriate resources are allocated to meet business outcomes.
- Manages customer expectations through frequent, accurate and timely updates.
- Previous experience within a call centre environment, preferably from a Facility Management background
- Demonstrated experience in a supervisory or leadership capacity.
- Strong written and verbal skills.
- Ability to multi-task through use of multiple systems tools and processes
- Exceptional people skills with an approachable nature
Employee Benefits
- Long term career potential within an established brand
- Attractive rates
- Free parking
- An Employee Assistance Program, which incorporates a tailored wellbeing initiative
To thrive in this role, ideally you will have previous experience in customer service or administration, a 'can-do' attitude, knack for people engagement and a drive for 'top-notch' service delivery. Additionally, you will demonstrate and possess the following
- Strong customer service and administration skills
- Excellent written and verbal communication skills
- A strong customer focus
- An ability to prioritise workload
- A solution focused mindset
- A responsible attitude and friendly manner
Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand. Our Facility Management business unit partners with our valued clients to deliver facility management and industrial maintenance services across multiple key and essential industries. We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.
Our Commitment
Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.
Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.
To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.
Advertised: 22 Jan 2024 AUS Eastern Daylight Time
Applications close: 21 Feb 2024 AUS Eastern Daylight Time
