Contact Centre Representative

TWO Contact Centre Roles Full time hours – 1 X Fixed term till 28 June 2024, 1 X Parental leave till 31 March 2025

• Competitive salary (depending on experience) + 11% superannuation + 17.5% annual leave loading
• Salary Packaging benefits of $15,900, and meal/entertainment of $2,650 in addition
• Shift allowances and public holiday penalties additional to base salary – some after hours and weekend shifts apply to this position
• Respected Victorian health employer brand
• Campbellfield VIC 3061

About the Opportunity – NDSS Representative and Customer Support Representative

We are looking for TWO Contact Centre Representatives, to join our Contact Centre teams liaising with people living with, or affected by Diabetes.

1 X Parental leave contract till 31/3/2025, 1 X Fixed term contract till 28/6/2024 with possibility of extension. These roles are a great way to kick start your career in customer service! Be part of a well-known and highly regarded employer brand in health promotion and education for Australians living with one of our fastest growing chronic conditions - diabetes. You will receive on-the-job training in our modern Campbellfield offices – Apply now!

Working for Diabetes Victoria

Established in 1953, Diabetes Victoria is the leading health promotion organisation and peak consumer body working to support, empower and campaign for all Victorians affected by, or at risk of, diabetes. We are an Equal Opportunity Employer and do not discriminate against any employee or candidate because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, and the basis of disability. We're committed to helping you do your best work! We proudly promote positive, respectful relationships and strong partnerships in the workplace and in the community. Our promise is to champion diversity, build an inclusive workplace culture, and deliver equal opportunity programs and services to our diabetes communities.

About our offer

NDSS Representative full-time hours (75 per fortnight), in our national Contact Centre in Campbellfield, VIC.

• Competitive salary (depending on experience) + 11% superannuation + 17.5% annual leave loading.

• Salary Packaging benefits of $15,900, and meal/entertainment of $2,650 in addition.

• Shift allowances and public holiday penalties additional to base salary – some after hours and weekend shifts apply to the Fixed term position.

• On-the-job training provided – no prior product and service knowledge required.

• Hybrid working arrangements including working from home and office combinations.

• A Wellbeing Day to be taken throughout the year to support employee mental health; and

• Friendly team and modern facilities in our Campbellfield office

About you

Your attention to detail, interpersonal and administration skills are required to be successful. A calm and dedicated nature will fit in perfectly with this fun and supportive team. You have strong communication skills and have a flair for developing strong relationships.

1 X NDSS Representative role - The Fixed term contract till 28/6/2024 position is rostered in shifts between 8:30am to 11:00pm, Monday to Friday, and 9:00am to 5:00pm, Saturday on a rotating cycle. Work on public holidays will be required from time to time with shift allowances and penalties paid in addition to base salary. Inbound calls only.

1 X Customer Support Representative - Parental leave role till 31/3/2025 Monday to Friday, 9.00 - 5.00pm only, no overtime, evening or weekend work available. Some outbound call work required.

Responsibilities include:

• answering inbound calls and enquiries from customers and health providers

• data management in customer records systems

• providing exceptional customer service to people who need to know that you care about their health condition

• intermediate knowledge of Microsoft Office - Outlook, Word, Excel

• web based databases e.g. CRM or Salesforce – highly regarded

• previous Contact Centre experience and/ or health background – highly regarded

A national police check and reference checks will be conducted prior to appointment for successful candidates.

We celebrate and welcome people from all backgrounds and experiences and we are committed to creating a safe, diverse, and inclusive workforce. Aboriginal and Torres Strait Islander people are encouraged to apply for all positions at Diabetes Victoria.

How to Apply

Be part of the Diabetes Victoria family, hit the ‘Apply’ button and submit your resume and cover letter now!

NOTE: interviews are scheduled in order of application receipt – closing date on or before 15 March 2023.

Diabetes Victoria promotes the safety, wellbeing and inclusion of all children, including those with a disability. We take our commitment to child safety standards seriously and abide by legislative requirements at all times.

*No agency applications please