AddressNumber of Positions Available: 3 Start your career with The Salvation Army today! We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.
ABOUT US The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
ABOUT THE ROLE Salvos Stores are seeking exceptional communicators to fill Full-Time, Contact Centre Specialists roles in NSW. Come and join our Contact Centre team, working in a hybrid environment of onsite and at home, where you will play an essential role managing high volumes of inbound online enquiries, emails and calls in a structured work environment and ensure all enquiries are answered and managed in a timely and professional manner. Roles and Responsibilities
Your role as Contact Centre Specialist will include, but not be limited to; As a customer service professional with a knack for online communication, you’ll respond to a high volume of inbound online bookings, enquiries and feedback using a number of communication forums (e.g. social media, chat, email, phone) in a timely, professional and efficient manner and liaise with other departments as required, including logistics, other Salvation Army services and programs and other Salvos Stores retail teams; As an excellent communicator you’ll attend to inbound and outbound calls and relevant administrative activities, when operationally required to support the call centre; With an eye for detail you’ll manage and maintain accurate donor records across their respective databases for home collection services, Salvos Club Cards and financial donations; You’ll assist with the prioritisation of tasks with other team members to meet daily KPIs; A solutions-focused individual, you’ll act as a first escalation point for more junior members of the team with more complex queries or customer feedback; You’ll have your finger on the pulse, keeping up to date with Salvos Stores and the Salvation Army’s information, services and programs ABOUT YOU You’re a creative, organised individual who thrives on delivering great customer experiences and is passionate about making a difference not only to the people you support but in the wider community. If this sounds like you, read on to learn more.
As the successful applicant you will have; Experience working in a busy front-line customer service-based role, ideally in a Contact Centre environment; Experience managing complex customer complaints and/or enquiries, especially in written form using various online customer tools; Proficiency in working with outlook, spreadsheets, databases and customer relationship management systems; Available to work weekdays, Saturdays and evening hours on a rotational roster; Flexibility to work onsite and from home Satisfactory work from home requirements assessment check A current and valid police check. WHAT WE OFFER As a registered NFP we offer our eligible employees real and meaningful benefits such as; NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) Health, fitness and financial discounts / benefits; Paid parental leave - 12 weeks Staff store discount
Up to 8 weeks leave per year through our purchase leave scheme Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity Purpose driven career with positive social and sustainable outcomes Employee Assistance Program - Independent confidential counselling service; Opportunity for career development; An inclusive culture of dedicated, passionate and professional team members Chaplaincy services Positively supporting and impacting the lives of others through your career contribution HOW TO APPLY If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.
We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check.
Applicants for all roles require a mandatory National Police Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better.
And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values
The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice
When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world.
Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis.
So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.
The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos.
We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you.
Check out our volunteer opportunities here.
