Address
Form of workTraining Specialist - APAC Contact Centre
Australia - Newcastle NSW 2300 (hybrid role)
About Scenic
Scenic is a Travel industry pioneer, delivering truly incredible and unrivalled travel experiences around the globe.
Join a dynamic and innovative team at the forefront of the travel industry! Scenic Group is a global leader in luxury cruising and tours, offering unforgettable experiences around the world. We are seeking a talented and enthusiastic Training Specialist to join our APAC Contact Centre team, playing a key role in shaping the skills and knowledge of our customer service professionals.
To get an idea of the wonder moments we create for our guests every day, we invite you to watch the below video.
We currently have an exciting opportunity for a Full Time Training Specialist - Hybrid Role.
Role Overview:
As a Training Specialist, your primary responsibility will be to deliver engaging, relevant, and timely training programs to our Contact Centre team in the Asia-Pacific region. You will focus on the delivery of induction and on-the-job training programs, ensuring our team members are equipped with the skills and knowledge to provide exceptional service to our valued customers.
Key Responsibilities:
Primary Focus:
- Deliver induction and on-the-job training programs for Contact Centre team members.
- Coordinate Instructor-led training sessions, including Induction, Product, Process, Supplier, and role development training.
Secondary Focus:
- Support the delivery of the Global Quality Assurance (QA) Program to ensure consistent service excellence.
- Contribute to the creation of engaging eLearning materials and live training materials for system, product, and process training.
- Maintain and update Scenic Group eLearning platforms to ensure content relevance and accessibility.
Qualifications and Skills:
- Proven experience in delivering training programs, particularly in Contact Centre environments.
- Strong coordination and facilitation skills for both in-person and virtual training sessions.
- Familiarity with eLearning content creation tools and methodologies.
- Excellent communication and presentation skills.
- Detail-oriented with the ability to maintain and update eLearning platforms.
What We Offer:
- Competitive salary and benefits package.
- Exciting opportunities for professional development and career growth.
- A dynamic and collaborative work environment within a globally recognized company.
- Work from home on approved days, when not delivering in-person training
- Opportunity to experience our award-winning products through fam trips or personal travel
If you are passionate about training and development, with a keen interest in the travel industry, we would love to hear from you!
Please apply by 23rd February 2024, by selecting “apply now” and submitting a one-page cover letter, highlighting your essential skill set and a copy of your resume.
