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Form of work Apply Now Contact Centre Supervisor - City of Sydney Contract NSW, Gunyama Park Aquatic and Recreation Centre - Zetland 2017 NSW, Gunyama Park Aquatic and Recreation Centre - Zetland 2017 In managing the centres under The City of Sydney Contract, Belgravia Leisure employs around 500 diverse individuals in roles such as lifeguards, learn to swim instructors, fitness coaches, centre management, and regional support. The Guest Experience Team works across the different locations and contributes to the Contract’s imperatives of operating sustainably, driving centre attendance, and fostering inclusion for all members of the community. We are recruiting a Contact Centre Supervisor in a full-time capacity to coach, develop and be accountable for the performance of Guest Experience Officers.Duties and responsibilities include: Work closely with the Guest Experience Manager to deliver guest experience initiatives Reporting on team activity and performance Conduct coaching and upskilling sessions for Guest Experience Officers to achieve sales and guest experience KPIs Maintaining high levels of…
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