Contact Centre Trainer

Jobfit Health Group is Australia's leading occupational health provider supported by a centralised Contact Centre in Wayville, SA.

Founded in 1996, Jobfit Health Group is a leading occupational healthcare provider with wholly owned and operated centres across Australia and New Zealand.
Our business heritage and culture of innovation sets us apart, fostering a commitment to our Full-time, clients’ interests that is second to none. We are the industry leader in the delivery of pre-employment medical assessments and pre-employment work fitness assessments, which is supported by our centralised Contact Centre based in our head office in Wayville SA.
We are seeking Contact Centre Trainerfor training new and existing Customer Service Officers in the provision of exceptional customer service and support to internal Jobfit stakeholders and to Jobfit clients. You will be developing and designing training needs to meet workplace capability requirements for the Jobfit Contact Centre and evaluating the effectiveness of those training programs. Our Customer Service Officers are focused on providing our clients with a high-quality experience in a professional manner to ensure long lasting business relationships. They will be responsible for prompt responses to our clients booking requests, confirming appointments and locations, proactively following up medical and pathology results, liaising with candidates for additional medical information, and sending final medical determinations to our clients from our expert panel of doctors.
The position is full-time, Monday to Friday, 38 hours per week, based at the Jobfit Wayville and Wingfield locations. You will receivea tailored training program delivered upon commencement. We will ensure that you have the necessary support and training to provide consistent and quality services to our clients.
What we need from you:

• Previous experience as a Customer Service Officer or Contact Centre trainer.
• Knowledge of subject matter, including clients, client specific paperwork, bookings, follow up, results, conflict resolution, privacy, etc.
• High competency with client management systems.
• Diploma in Training and Assessment (well regarded).
• Excellent communication and interpersonal skills including demonstrated experience interacting with a wide range of people.
• Ability to deliver training in a manner consistent with the requirements of the client and/or the service agreement between Jobfit and the client.

Why join us:

• A competitive pay rate - paid above Award
• Generous special offers and discounts from a wide range of brands such as Woolworths, Myers, JB-HiFi, Uber and more!
• Novated Leasing
• Employee Assistance Program
• Candidate Referral Program - incentivized through recognition and reward for staff who refer high calibre candidates
• Personal development – expand your knowledge with our in-house online learning and development centre
• Engagement surveys – we listen to you, as a team member, and take action on the issues that matter to you
• Financial Wellbeing Checks and advice from our corporate financial planning partner
• Diverse and inclusive workforce that reflects the diverse community in which we operate in

Aboriginal and Torres Strait Islander people are encouraged to apply.
Where a government Order or Directive applies, successful applicants will be required to provide evidence of COVID-19 vaccination or approved exemption prior to commencement.
Please note that only suitable candidates will be contacted.Jobfit Health Group is part of Partnered Health. The group is made up of a number of established businesses that have been delivering health services to more than five million people over the last 25 years including Jobfit, Partnered Health Medical Centres, Northcare Physio, and Baseline Onsite. Together in Healthcare.
Jobfit Health Group
Partnering with business for a healthy workforce www.jobfit.com.au