Contractor Area Manager

• Exciting opportunity to join SA’s iconic RAA  
• Full-time 12 Month Fixed Term position based in Mile End
• Join a tight-knit team with a fun, inclusive and supportive culture

This exciting opportunity will see you manage Road Service Metro and Country, Metro Towing and Locksmith Contractors for designated area of responsibility and ensure timely response to Road Service, Towing and Locksmith jobs and the provision of quality on-road member service. In addition, you will:

• Ensure positive relationships are fostered and maintained with Contractor Proprietors.
• Manage and maintain continuous improvement process within the contractor network in order to encourage and support contractors to improve their premises and equipment and to take an active interest in promoting the image of the RAA.
• Conduct surveys as required for the establishment of new and or replacement of contractors and make recommendations for service depot appointments including training and development of depot staff.
• Apply appropriate standards to ensure road service is delivered safely, within agreed service levels and budgetary constraints.
• End-to-end management of customer complaints in line with RAA policies and departmental workflow and ensure that all complaints are successfully managed and facilitate resolutions with members.
• Conduct training, coaching and audit visits as required to assess and maintain service quality.
• Plus, much more.

About you  

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

For this role, we’re also looking for:

• Knowledge of automotive service and repair industry practices - Motor Mechanic or Automotive Electrical qualification is mandatory.
• Interpersonal skills to build relationships, communicate well with a diverse team of people and personalities.
• Experience in leadership, training and change management capabilities.
• Ability to effectively utilise internal & external computer/ communication systems and Microsoft office programs.
• Willing to provide a level of availability after shift hours for 24 x 7 management of Contractor issues and major incidents.
• Be an innovative thinker with the ability to multi-task and manage competing priorities.

About us

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 815,000 members. 

In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric-vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We’re also one of the state’s largest employers (and growing!), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

• Free RAA premium road service
• Access to our Member Benefits program
• Generous discounts on all RAA products
• Flexible work arrangements
• 12 weeks paid parental leave
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan
• On-site Cafe with Barista

 Apply

To Make a Move That Matters and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by: Friday 15th March 2024

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.