Coordinator Assessment and Planning

Full-time opportunity based in Upper Mount Gravatt
Attractive hourly rate + superannuation + leave loading + salary packing benefits.
A rewarding career with a nationally recognised provider of mental health and carer services
Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.
About the program
Carer Gateway is an Australian Government program providing free services and support for carers. Wellways Australia is the first point of contact for all Australian Government Carer Gateway funded services across Queensland. The aim of the Carer Gateway is to help Carers access practical information and advice and connect with services in their local area. Carer Gateway provides many services to support carers in their caring role, including in person and phone counselling services.
About the role
The Coordinator Assessment and Planning role is responsible for a high level oversight of all the Carer Support Planners within the call centre operations, across the Wellways Carer Gateway Service areas. The objectives for this role is to ensure that the call centre maintains its 24/7 operations across both the Queensland and NSW sites. The contact centre will operate in accordance with the requirements as outlined in the Carer Gateway service providers operating manual and Wellways service design and operations manual. The new Carer Gateway Services have been created in the context of national reforms and represent an exciting new era for the delivery of innovative carer services.
Critical to success in this role is the incumbent's ability to;
Possessing a mix of contact centre and community services experience will support the right candidate to be successful in the role.
Experience in leadership and management.
Understand the nature of the caring role and evidence based, best practice supports that enable carers to sustain in their caring role and enhance their own wellbeing and identity.
A strong understanding of person-centred philosophy and a commitment to mitigating service driven barriers to support carers receiving timely services.
Understand, advocate for and lead the implementation of the carer peer workforce, prioritizing the employment of carer peers at every point.
Understand the national carer policy, legislation and service landscape.
Effectively engage with a wide range of stakeholders, including consortium partners
Pre-employment requirements:
Tertiary Qualification in a relevant field of study and minimum 3 years' leadership experience
Experience in high volume operational environments
Appropriate IT skills
Satisfactory National Police Records Check (within the last 12 months)
Working with Children's Check (Blue Card -QLD)
NDIS Worker Screening Check (Yellow Card -QLD)
Right to Work within Australia
100 Points ID
NDIS Code of Conduct (Orientation Module)
Available to participate in out of hours activities as required to undertake the requirements of the role
What Wellways will offer you…. Wellways supports inclusivity and we're proud that our workplace is a place where everyone can imagine and achieve their goals and reach their fullest potential. This is your opportunity to join a nationally recognised organisation with over 18,000 people across 100+ sites and gain access to ongoing support and opportunity for career development.
We are invested in your professional development and will support you in fulfilling your career ambitions
Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
Meal and Entertainment allowance via salary packaging up to $2650 per annum
Receive 17.5% leave loading every time you take a break from work
Paid parental leave after 12 months of ongoing employment
Access for you and your family to Employee Assistance Program
A positive, culturally safe and inclusive workplace
For a confidential discussion about the role, we encourage you to contact Kathleen Roser |
Once you APPLY click here for a copy of the position description
Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.