Coordinator Customer Experience

Coordinator Customer Experience

Level 6 - $114,945.64 (inc. $20,000 Port Hedland Allowance)

The Town

Port Hedland is a dynamic, diverse town in Western Australia's beautiful Northwest that enjoys a relaxed
lifestyle. We are proud of our stunning landscapes, Aboriginal heritage, vibrant multicultural community, and our significant resources industry. At the Town of Port Hedland, let your career take-off as you tackle
challenges unique to the region, collaborate with a range of people from all walks of life and become part of a vibrant team that is making real change in the Pilbara.

The Role

We're seeking an experienced leader who is passionate about customer service and engagement of regional communities, to join our diverse and dynamic team.

As Coordinator Customer Experience, you will work closely with the Director Corporate Services and internal stakeholders to develop and deliver high quality customer service to the Port Hedland Community. Your role will be to lead, guide and mentor the Customer Service team and chair the Customer Service Working Group to continuously improve Customer Experience. The ideal candidate has the opportunity to develop and oversee the implementation of strategic CRM systems and service plans alongside creating 'best practice' procedures and standards. Demonstrated experience in management of multiple functions including customer service delivery, CRM systems, and staffing, alongside high-level experience utilising Microsoft Office is essential. The role requires an effective communicator, both verbally and written, with experience in working collaboratively with internal and external stakeholders.

You will be joining the team at an exciting time as the Town embarks on a culture of change with embracing of a wide range of new technologies, a large capital works program, and a number of other projects that make the Town a desirable place to live and work.

For further information, please view the attached position description.

Work Related Requirements

The preferred applicant will be required to undergo a pre-employment medical, including drug and alcohol assessment to be considered for the role, as well as possess:

• Formal qualifications and / or demonstrated experience in Customer Service, Business
• Administration, Management, or similar
• Minimum two years' experience in a similar role
• Hold a current national "C" class driver's licence
• National Police Clearance

Employee Benefits

In addition to the salary our employees enjoy a range of benefits which may include:

• Six weeks annual leave with 17.5% leave loading
• Relocation assistance up to $10,000
• Additional support for housing reimbursement & utilities assistance
• Wellness program (includes free gym membership, pool passes etc.)
• Training and professional development opportunities
• Paid parental leave

How to Apply

Applicants are encouraged to apply online.

If you are unable to apply online, please forward your application documents to Human Resources, Attention "Confidential Advertised Vacancy" either by:

Post: PO Box 41, Port Hedland WA 6721

Hand: Civic Centre, McGregor Street, Port Hedland WA 6721

Applicants are advised to write a cover letter of no more than two (2) pages outlining how your skills, capabilities and experience will contribute to their success in this position. It is the responsibility of the applicant to ensure their application is received in full prior to the closing date and time.

Suitable applicants may be considered for appointment to similar vacancies during the six-month period following the conclusion of this recruitment process.

For further information about this position please contact Steve Leeson, Director Corporate Services on (08) 9158 9***.

The Town reserves the right to commence shortlisting prior to the closing date.

Applications close 11.45pm Wednesday 17 April 2024

The Town of Port Hedland is committed to eliminating all forms of discrimination. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people living with disabilities.