AddressAbout the Business
South Burnett Regional Council is one of the largest employers within the region, with offices and depots located in Kingaroy, Nanango, Wondai, Murgon, Proston and Blackbutt.
Council recognises our key role we play within the community and the services we provide to our ratepayers & public members. We understand our duty to provide excellent Customer Service at the forefront of all our processes and services, to all stakeholders.
Council is comprised of four (4) Departments: Executive Services, Liveability, Finance & Corporate, and Infrastructure. These Departments consist of multiple branches to ensure we provide efficient services and accurate information to our community. We believe our staff are our greatest asset in achieving objectives. With approximately 330 employees, Council takes a proactive approach towards recruitment and retention of high-calibre employees.
Further our commitment to our staff we pride ourselves on developing our staff members through our learning and development policy and procedure. Annual Employee Development Reviews are undertaken to ensure our staff are continuously developing.
Council is committed to providing a workplace that is safe and without risk to the health and safety of all employees, contractors, volunteers, work-experience students, visitors, and members of the public. We have a adopted a Zero Harm Strategy to promote safety within the organisation. We recognise the importance of developing and maintaining healthy and safe working conditions in all workplaces and the importance of keeping the work health and safety practices in these workplaces under constant review.
South Burnet Regional Council are committed to establishing a harmonious and sustainable workforce. This is achieved by adhering to equitable recruitment practices and equal opportunity regardless of gender identity, ethnicity, disability, or sexual orientation.
About the Region
The South Burnett Region is ideally situated just 2 - 3 hours' drive to Brisbane, Toowoomba, Sunshine Coast and Fraser Coast. The region is home to the stunning Bunya Mountains, where you can enjoy spectacular rainforest walks, nights by the fire in hidden chalets and the best scenic views Queensland has to offer. The South Burnett region is renowned for its great wine, gourmet foods and recreational facilities such as Lake Boondooma and Yallakool tourist parks.
About the role
- Based in Kingaroy
- Permanent Full Time
- $90K - $96K per annum + Allowances + Super
Council is seeking a Coordinator to lead the Customer Service team located throughout the Region, in the delivery of outstanding Customer Service to the community and administration to internal stakeholders of the Corporate Services Teams. This position will coordinate, prioritise and complete various daily activities and functions to meet the Customer Service charter, coordinate appropriate rostering of the Customer Service officers to cover all centres, provide support and strategic advice to management, maximise team performance, as well as develop and maintain effective work strategies and procedures to achieve the teams objectives. The successful applicant will have extensive knowledge and skills in Customer Service within a fast-paced
environment (including customer request management, cashiering and administration), ability to lead and motivate a team, skills in leadership and change management, as well as great oral and written communication skills with ability to negotiate and resolve conflicts.
Mandatory Qualifications
- Minimum requirement of a current C Class driver’s licence
- Certificate IV Business Administration
Desirable Qualifications
- Justice of the Peace or Commissioner for Declarations
Benefits and perks
Work/Life balance (9 Day Fortnight Roster)
Up to 12% employer superannuation contribution
Access to Salary Packaging Benefits
Access to Corporate memberships
Access to Health and Wellbeing programs
Skills and experience
**Please address the following key selection criteria items below, as part of your application**
- Extensive knowledge and skills to provide excellent Customer Service within a fast-paced environment, with highly developed skills in customer request management, administration and cashiering.
- High level of skill in leadership and change management, and demonstrated ability to identify and implement efficiencies in processes while maintaining a high level of Customer Service.
- Ability to lead a team including the ability to evoke outstanding team performance, foster cooperation and collaboration, accept responsibility, and display initiative.
- Ability to coordinate a team to achieve outcomes, including the ability to prioritise workloads, roster staff effectively and time management skills.
- Well-developed oral and written communication skills, and negotiation and conflict resolution skills, including the ability to deal with unreasonable customers.
- Experience in, or ability to rapidly acquire knowledge of, Councils computer and business systems, and knowledge of MS Office Suite.
Lodging your application
Please make sure your application includes:
- A cover letter including statements addressing the key selection criteria.
- Current resume.
- Copies of your tickets, licences and qualification that are listed on the position description.
Please note, seek only has the option to provide two attachments, one being your cover letter and the other being your resume. In order to provide key selection criteria and copies of qualifications/ tickets, please include these into your cover letter document/ attachment.
For further information and to review the selection criteria and position description, please visit: https://www.southburnett.qld.gov.au/homepage/98/jobs-and-careers
Applications close 4:00pm Friday, 19 July 2024
Applicants must have the right to live and work in Australia to apply.
For further information please contact People and Culture on (07) 4189 9***.
