Coordinator Customer Support - Melbourne

This customer facing position is the primary point of contact for owners, operators and maintenance personnel requesting support for Textron Aviation aircraft. Support requests will include, but are not limited to, technical parts questions, quote, procurement, and ordering of spare parts. Works with other Textron Aviation organizations/functional areas to develop and maintain a relationship with current and prospective Customers.

Job Responsibilities:

·       May be responsible for additional TAPD activities during off-shift coverage to include vendor expedites, factory expedites, and various other aspects of the business by coordinating closely with those TAPD areas upon their return.

·       After hours monitoring of customer accounts for PAR status. Perform release verification per accounting flow chart.

·       Help setup freight forwarder for international customers with customer account team.

·       Responsible for training and guiding Sales Coordinators

·       Coordinates tie-in between 1st shift and off shift coordinators to ensure AOG orders are being monitor and meeting shipping timeline.

·       Review current training programs and process and work to improve and streamline process

·       Provide daily activity report to the managers.

·       Communicate/collaborate with the customer to identify and prioritize training needs.

·       Provide quality standards training to employees.

·       Identify and initiate training resulting from workmanship related issues.

Qualifications:

·       Requires high school education or equivalent plus general knowledge of aircraft parts and blueprint reading. 

·       5+ years of relative aftermarket, customer service, or manufacturing experience required.   

·       Aircraft experience is beneficial.

·       SAP experience preferred. 

·       Ability to read, understand and analyze illustrated parts catalogs, overhaul manuals, and aircraft engine manuals.

·       Must have a working knowledge of US export/import regulations and trade agreements.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.