AddressAt Tennis Australia (TA) we are passionate about what we do and we have ambitious plans to continue to grow our game from grassroots through to high performance. A big part of achieving this goal is providing exceptional Customer Support to strengthen the relationships with our stakeholders. To help us achieve this we are looking for a Customer Support Coordinator to join our Customer Experience Team on a full-time permanent basis.
Tennis is a sport that is open for all, and we want our team to reflect the communities we work and play in. Diversity in our Tennis community and our workplace is a strength and a pillar of our sport. We take great pride in providing a working environment that allows people to be their authentic self and offers the flexibility that our people need to thrive both at work and at home.
Fostering a workplace that is diverse and equitable is a high priority for Tennis Australia. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.
If you need assistance or adjustments to fully participate in the application process, please contact our team.
About the role
Reporting to the Customer Support Lead, in this role you will:
- Deliver exceptional customer service across multiple channels, including in-person, phone, live chat, and email, ensuring a professional and friendly experience for all internal and external stakeholders
- Efficiently navigate and utilise various system platforms to support customer service operations
- Cultivate and maintain positive relationships with customers and stakeholders
- Collaborate with team members in a dynamic, fast-paced environment
- Perform administration and planning tasks as required
About you
To be successful in this role you will:
- Demonstrated experience in a customer service role, effectively supporting a diverse range of stakeholders
- Experience with various system platforms is highly valued
- Excellent communication and administrative skills with a high attention to detail and the ability to establish strong professional relationships
- Hold (or be willing to obtain) a current Police Check and Working with Children Check
- Preparedness to be flexible regarding working hours and arrangements relating to work associated with Tennis Australia
What's in it for you?
- Career development with a range of formal education and on the job training opportunities
- Tickets to the Australian Open
- Superbox tickets to concerts and events at Rod Laver & Melbourne Arenas
- Monthly health & wellbeing activities through our Serving Your Health program
- Onsite gym & tennis facilities
- Flexible working practices
- Free car parking
- Salary packaging
- A range of discounts from our sponsorship partners
To Apply
If you think you're up to the challenge, we'd love to hear from you! For more information and a copy of the position description, please visit our website - tennis.com.au. Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.
Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.
