Coordinator - Patient Travel Assistance Scheme (Ptas) (526120)

The role:

• Coordinate, direct, and control including day to day supervision and support, in the application of the regional Patient Travel Assistance Scheme (PTAS) service, ensuring service provision is maintained to a high standard in line with state and community expectations.
• Apply highly developed communication and interpersonal skills to engage members of the public to manage and provide advice in complex and multi-faceted negotiations, including application of initiative and judgement in complaint management and dispute resolution.
• Provide advice and support to Patient Travel Assistance Scheme (PTAS) operational staff in pursuit of establishing eligibility of patients for PTAS assistance, through interpretation, analysis, and application of the PTAS Operational Protocol, including negotiation and problem solving as required through interpretation of appropriate frameworks.
• Using specialised knowledge, prepare and process detailed financial claims and reports for reimbursement of travel accommodation expenses, including applying Agency financial decision-making frameworks to ensure financial activity of the scheme is compliant with required guidelines, systems, processes, and withstands audit review.
• In conjunction with the Manager – Patient Travel Assistance Scheme (PTAS) supervise and coordinate the work of the administrative team, including managing leave requests, ensuring priority tasks are completed within required timeframes, while maintaining a high level of work performance and ensuring service delivery outputs are not compromised.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of Appointment

Permanent, full time, day worker position working 76 hours per fortnight, commencing as soon as possible.

*notwithstanding hours may be negotiated with the successful applicant

• Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Location: Launceston, Tasmania

Salary: $79,529 to $91,517 per annum. Our Employer 11% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

1. Conviction checks in the following areas:

1. crimes of violence
2. sex related offences
3. serious drug offences
4. crimes involving dishonesty

1. Identification check
2. Disciplinary action in previous employment check.

How to Apply

Apply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.

You will be prompted to complete a 1-2 page application outlining your experience, skills and knowledge as they relate to the attached Statement of Duties.

Please note:

• We do not require a separate statement addressing the selection criteria.
• All attachments must be in Microsoft Word or PDF format.
• Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.

Statement of Duties

Applicant Guide

For more information

Debbie Singline

Manager Patient Travel
Phone: (03) 6777 4***
E-mail: ***************@ths.tas.gov.au

Important information

The email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.

To update your email address (or contact number), log in to www.jobs.tas.gov.au and look for “Existing applicant login” where you can update your details

The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.