Coordinator, Student Lifecycle

Overview:
Full-time, Fixed Term position until 31 December 2024
Salary Level HEW 7 + 17% Superannuation and Flexible Working Arrangements
Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University.
About You
The Coordinator Student Lifecycle leads the provision of program administrative support and customer service to students across the Student Lifecycle, with a strong focus on delivering an excellent student experience.
Leading a team of dedicated professional staff, you will play a lead role in program administration and delivery support activities, with an emphasis on enrolment, and at times including timetabling, scheduling, and other activities across the student journey.
This role is crucial to the success of College goals, as the position acts as a key liaison point with Program Delivery Directors and Program Managers, and works closely with the unit’s Associate Director and Manager to enable enrolment, prevent and resolve process blockers, support program delivery, monitor and report on performance, delivery operations and productivity, and allocate resources as required.
Operating within a process driven environment this role is essential to ensure consistency and that tasks are achieved according to university policies and procedures and external regulations. The candidate will be required to utilise their negotiation and influencing skills to ensure VE's success and will draw on support as needed. Strong customer service, process improvement, and data analysis skills are also required.
Don't miss this opportunity to be a part of a dynamic team!
To be successful in this position, you’ll have:
· Effective leadership skills including the capacity to initiate, manage and lead a team in a challenging and dynamic environment.
· Experience in a senior administration role with the ability to work proactively and autonomously.
· Highly developed interpersonal, oral and written communication and negotiation skills that enable internal and external collaboration with a wide range of management, staff and external parties on complex, sensitive and confidential issues.
· Ability to effectively develop, lead, supervise and motivate staff to contribute to improvement of processes and business operations.
· Highly developed analytical and innovative problem-solving skills and an ability to think strategically.
· Highly organised with excellent time management with ability to prioritise meeting conflicting deadlines.
· Ability to collect and analyse data, produce reports, and develop and implement strategies that effectively address areas of improvement.
Qualifications
· Relevant tertiary qualification and/or substantial relevant experience
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the College of Vocational Education
The purpose of RMIT’s College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work. Our five-year strategic roadmap, ALiVE@RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.
Led by our Deputy Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can:
· lead in practice-based learning
· empower learners for the future of work
· engage industry and community at scale
· grow for impact and influence
The College of VE is delivering impact through transformation that creates long-term change.
To Apply
Please submit your CV and covering letter addressing your interest and suitability for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact Diana via email
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Applications Close: 6 Feb 2024 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via or visit our Careers page for more contact information -
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