Corporate Concierge

This is an outstanding opportunity to step into a corporate environment and hone your professional skills. As a Civium Corporate Concierge team member, you will play a pivotal role in providing authentic service experiences. 

As the first point of contact, your role will encompass various tasks, including handling inquiries, coordinating services, and creating a welcoming environment for all.

This role is permanent part-time Monday to Friday 2pm to 6pm only 

 NO WEEKEND WORK .

Duties include:

• Providing a unique welcoming experience for all staff and visitors
• Build and foster positive relationships with residents by addressing their needs promptly and professionally, resolving complaints or concerns, and maintaining confidentiality and discretion at all times.
• Act as a point of contact during emergency situations, following established protocols and coordinating with relevant authorities, ensuring resident safety and well-being.
• Assist residents with a wide range of services, such as coordinating maintenance requests, package handling, scheduling appointments, process key, fob and remote orders and managing reservations and cleaning of common areas and facilities. 
• Monitor and maintain building security, ensuring only authorised individuals have access to residential areas. Enforce community rules and regulations to ensure a safe and harmonious living environment.
• Monitor online discussions groups and create notices 

About you:

• Preferably worked within a corporate environment including reception or concierge services, hotels or front desk.
• Ability to prioritize tasks, manage multiple requests simultaneously, and maintain attention to detail while working in a fast-paced environment.
• A genuine passion for customer service, demonstrating empathy, patience, and problem-solving skills to exceed resident expectations.
• Advanced Computer skills & knowledge of Microsoft Office
• Professional corporate presentation & demeanor
• Comfortable using basic computer software and tools, such as email, internet browsers, and facility management systems.

Join us on this exciting journey, where your skills and expertise will make a significant impact on our organisation's growth and success.

On offer :

• Competitive salary 
• Uniform supplied 
• Wellbeing days 
• Corporate Volunteer leave 
• Rewards and discounted shopping program
• Working with passionate professionals 

We attract, retain, and promote people who share a sense of purpose, values and belonging. Seize this chance to drive innovation and shape the future of Civium. 

Applications must be accompanied with a Cover Letter addressing t your suitability for the role and commitment to the hours.

We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strive to promote a professional and inclusive environment where all staff are respected, valued and empowered to thrive